Knowledge

RESOURCES
ArticlesPressEventsKnowledge BaseGuidesFAQ
  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Chargeback Reason Codes
  3. Why American Express Chargebacks are Different
  4. Cash Back on Debit Card Transactions: What You Need to Know
  5. What is Chargeback Representment?

Friendly Fraud

  1. 5 Important Facts About Fraud Detection
  2. Banning Fraudsters and Preventing Chargebacks
  3. Best Rules For Managing Recurring Transactions
  4. What is Chargeback Fraud?
  5. What Are My Chances of Successfully Fighting a Chargeback?
  6. 4 Ways Chargeback Management Could Hurt Customer Loyalty

Best Practices

  1. Do Chargeback Disputes Harm Customer Satisfaction?
  2. Top Five Best Practices to Prevent Chargebacks
  3. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  4. The Lifecycle of a Credit Card Purchase
  5. Preventing Direct Response Advertising Chargebacks
  6. Ultimate Guide: Internet Processing for Credit Card Payments

Regulations & Guidelines

  1. People Involved in the Chargeback Process
  2. American Express Chargeback Programs and High Risk Merchants
  3. Chargebacks for Credit Card Deposits
  4. Square, PayPal and Chargeback Representment
  5. Are You Considered a High Risk Merchant?
  6. Chargeback Arbitration

Chargeback Prevention

  1. Processing Errors
  2. Methods for Avoiding Chargebacks
  3. 26 Easy Ways to Improve Customer Service
  4. 3D Secure
  5. MasterCard SecureCode for Chargeback Prevention?
  6. How Can Processors Help Prevent Chargebacks?

Reason Codes

  1. Chargeback Reason Codes
  2. Visa Chargeback Reason Code 30
  3. Chargeback Reason Code 60
  4. Visa Chargeback Reason Code 76
  5. Copy Requests and Retrieval Requests
  6. Visa Chargeback Reason Code 41

Chargeback Terminology

  1. What is a Merchant Account Reserve?
  2. Address Verification Service
  3. Card-Present Fraud: Code 10 Authorization Request
  4. What Are High Risk Business and High Risk Products?
  5. What is Chargeback Mitigation?
  6. What is Tokenization?

Chargebacks 101

  1. Disputing Chargebacks: All Your Questions Answered!
  2. Why American Express Chargebacks are Different
  3. Common Reasons Cardholders File Chargebacks
  4. Debit vs. Credit Card Chargeback Process
  5. Creating a Chargeback Policy
  6. Four Steps to Handling Chargebacks