Knowledge

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  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Why American Express Chargebacks are Different
  4. Chargeback Reason Codes
  5. Credit Card Authorization Hold

Friendly Fraud

  1. 5 Important Facts About Fraud Detection
  2. What is Chargeback Fraud?
  3. When Chargebacks Cause Inadvertent Double Refunds
  4. Best Rules For Managing Recurring Transactions
  5. Indicators of Potential Credit Card Fraud
  6. Reduce Friendly Fraud

Best Practices

  1. The Lifecycle of a Credit Card Purchase
  2. Ultimate Guide: Internet Processing for Credit Card Payments
  3. Do Chargeback Disputes Harm Customer Satisfaction?
  4. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery
  5. Cash Back on Debit Card Transactions: What You Need to Know
  6. Best Rules For Managing Recurring Transactions

Regulations & Guidelines

  1. Writing an eCommerce Return Policy
  2. People Involved in the Chargeback Process
  3. High Risk Merchant Accounts
  4. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery
  5. What are MCCs?
  6. Square, PayPal and Chargeback Representment

Chargeback Prevention

  1. 3D Secure
  2. Best Rules For Managing Recurring Transactions
  3. Do Mobile Payments Increase the Risk of Chargebacks?
  4. Basic Chargeback Prevention Techniques
  5. How Can Processors Help Prevent Chargebacks?
  6. Delivery Confirmation and Chargebacks

Reason Codes

  1. Visa Chargeback Reason Code 41
  2. Copy Requests and Retrieval Requests
  3. Visa Chargeback Reason Code 30
  4. American Express Chargeback Reason Codes
  5. Visa Chargeback Reason Code 76
  6. Visa Chargeback Reason Code 71

Chargeback Terminology

  1. Card-Present Fraud: Code 10 Authorization Request
  2. What is Tokenization?
  3. What is a Merchant Account Reserve?
  4. Card-Not-Present Transactions
  5. Address Verification Service
  6. What is PCI-DSS?

Chargebacks 101

  1. Why Cardholders Can File Delayed Chargebacks
  2. What are Authorization Codes?
  3. Disputing Chargebacks: All Your Questions Answered!
  4. The Risk of Fraud After a Data Breach
  5. Are International and Domestic Chargebacks Different?
  6. Debit vs. Credit Card Chargeback Process