Knowledge

RESOURCES
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  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Why American Express Chargebacks are Different
  4. Chargeback Reason Codes
  5. Credit Card Authorization Hold

Friendly Fraud

  1. When Chargebacks Cause Inadvertent Double Refunds
  2. What Are My Chances of Successfully Fighting a Chargeback?
  3. Reduce Friendly Fraud
  4. Banning Fraudsters and Preventing Chargebacks
  5. 5 Important Facts About Fraud Detection
  6. What is Chargeback Fraud?

Best Practices

  1. Cash Back on Debit Card Transactions: What You Need to Know
  2. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery
  3. The Lifecycle of a Credit Card Purchase
  4. Do Chargeback Disputes Harm Customer Satisfaction?
  5. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  6. Best Rules For Managing Recurring Transactions

Regulations & Guidelines

  1. Late Presentment Chargeback
  2. Chargebacks for Credit Card Deposits
  3. What is Chargeback Representment?
  4. Are You Considered a High Risk Merchant?
  5. Writing an eCommerce Return Policy
  6. MasterCard’s Excessive Chargeback Program

Chargeback Prevention

  1. Basic Chargeback Prevention Techniques
  2. 3D Secure
  3. Do Mobile Payments Increase the Risk of Chargebacks?
  4. 9 Reasons Why Consumers Return Merchandise
  5. 26 Easy Ways to Improve Customer Service
  6. How Can Processors Help Prevent Chargebacks?

Reason Codes

  1. Visa Chargeback Reason Code 76
  2. Discover Reason Codes Explained
  3. Visa Chargeback Reason Codes Explained
  4. Visa Chargeback Reason Code 62
  5. Chargeback Reason Codes
  6. Copy Requests and Retrieval Requests

Chargeback Terminology

  1. Card-Not-Present Transactions
  2. Card-Present Fraud: Code 10 Authorization Request
  3. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  4. What is Tokenization?
  5. What Are High Risk Business and High Risk Products?
  6. Interchange Fee and Rates

Chargebacks 101

  1. Chargeback Fees
  2. Disputing Chargebacks: All Your Questions Answered!
  3. “Not As Described” Chargebacks
  4. Services Not Provided Chargeback
  5. Credit Not Processed Chargeback
  6. Common Reasons Cardholders File Chargebacks