Knowledge

RESOURCES
ArticlesNewsPressEventsKnowledge BaseGuidesFAQ
  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Why American Express Chargebacks are Different
  4. Credit Card Authorization Hold
  5. Chargeback Reason Codes

Friendly Fraud

  1. When Chargebacks Cause Inadvertent Double Refunds
  2. 5 Important Facts About Fraud Detection
  3. Banning Fraudsters and Preventing Chargebacks
  4. Reduce Friendly Fraud
  5. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  6. A Friendly Fraud Customer Dispute

Best Practices

  1. Do Chargeback Disputes Harm Customer Satisfaction?
  2. Top Five Best Practices to Prevent Chargebacks
  3. The Lifecycle of a Credit Card Purchase
  4. Creating a Chargeback Policy
  5. Cash Back on Debit Card Transactions: What You Need to Know
  6. Preventing Direct Response Advertising Chargebacks

Regulations & Guidelines

  1. Are You Considered a High Risk Merchant?
  2. Chargebacks for Credit Card Deposits
  3. What is Chargeback Representment?
  4. American Express Chargeback Programs and High Risk Merchants
  5. Visa’s Chargeback Monitoring Program
  6. People Involved in the Chargeback Process

Chargeback Prevention

  1. Basic Chargeback Prevention Techniques
  2. How Delivery Confirmation Impacts Chargeback Management
  3. How Can Processors Help Prevent Chargebacks?
  4. 9 Reasons Why Consumers Return Merchandise
  5. Verified by Visa for Chargeback Prevention?
  6. Best Rules For Managing Recurring Transactions

Reason Codes

  1. Visa Chargeback Reason Code 85
  2. Visa Chargeback Reason Code 76
  3. Visa Chargeback Reason Code 57
  4. Cancelled Recurring Transaction Chargebacks
  5. Copy Requests and Retrieval Requests
  6. MasterCard Chargeback Reason Codes Explained

Chargeback Terminology

  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Interchange Fee and Rates
  3. Card-Present Fraud: Code 10 Authorization Request
  4. Card-Not-Present Transactions
  5. What is Chargeback Mitigation?
  6. What is Tokenization?

Chargebacks 101

  1. Chargeback Fees
  2. Common Reasons Cardholders File Chargebacks
  3. What are Authorization Codes?
  4. Services Not Provided Chargeback
  5. Chargebacks Without Notification
  6. What is Chargeback Mitigation?