Knowledge

RESOURCES
ArticlesPressEventsKnowledge BaseGuidesFAQ
  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Chargeback Reason Codes
  4. Why American Express Chargebacks are Different
  5. Credit Card Authorization Hold

Friendly Fraud

  1. When Chargebacks Cause Inadvertent Double Refunds
  2. 5 Important Facts About Fraud Detection
  3. Indicators of Potential Credit Card Fraud
  4. A Friendly Fraud Customer Dispute
  5. What Are My Chances of Successfully Fighting a Chargeback?
  6. Reduce Friendly Fraud

Best Practices

  1. Creating a Chargeback Policy
  2. How to Use Visa Account Updater for Chargeback Prevention
  3. Best Rules For Managing Recurring Transactions
  4. Preventing Direct Response Advertising Chargebacks
  5. The Lifecycle of a Credit Card Purchase
  6. Ultimate Guide: Internet Processing for Credit Card Payments

Regulations & Guidelines

  1. High Risk Merchant Accounts
  2. Square, PayPal and Chargeback Representment
  3. Writing an eCommerce Return Policy
  4. Chargeback Arbitration
  5. Visa’s Chargeback Monitoring Program
  6. What is Chargeback Representment?

Chargeback Prevention

  1. Processing Errors
  2. How to Use Visa Account Updater for Chargeback Prevention
  3. 26 Easy Ways to Improve Customer Service
  4. Do Mobile Payments Increase the Risk of Chargebacks?
  5. Delivery Confirmation and Chargebacks
  6. 5 Important Facts About Fraud Detection

Reason Codes

  1. Visa Chargeback Reason Code 74
  2. Visa Chargeback Reason Code 30
  3. Visa Chargeback Reason Code 71
  4. Visa Chargeback Reason Code 41
  5. American Express Chargeback Reason Codes
  6. Visa Chargeback Reason Code 57

Chargeback Terminology

  1. What is Tokenization?
  2. Address Verification Service
  3. What is Chargeback Mitigation?
  4. Interchange Fee and Rates
  5. What Are High Risk Business and High Risk Products?
  6. What is a Merchant Account Reserve?

Chargebacks 101

  1. Why American Express Chargebacks are Different
  2. Four Steps to Handling Chargebacks
  3. Chargebacks Without Notification
  4. The Risk of Fraud After a Data Breach
  5. “Not As Described” Chargebacks
  6. Debit vs. Credit Card Chargeback Process