Knowledge

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  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Why American Express Chargebacks are Different
  3. Chargeback Reason Codes
  4. What is Chargeback Representment?
  5. Visa Chargeback Reason Code 30

Friendly Fraud

  1. What Are My Chances of Successfully Fighting a Chargeback?
  2. What is Chargeback Fraud?
  3. When Chargebacks Cause Inadvertent Double Refunds
  4. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  5. Reduce Friendly Fraud
  6. A Friendly Fraud Customer Dispute

Best Practices

  1. Do Chargeback Disputes Harm Customer Satisfaction?
  2. Top Five Best Practices to Prevent Chargebacks
  3. Preventing Direct Response Advertising Chargebacks
  4. The Lifecycle of a Credit Card Purchase
  5. Ultimate Guide: Internet Processing for Credit Card Payments
  6. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery

Regulations & Guidelines

  1. Writing a Return Policy to Avoid Chargebacks
  2. Late Presentment Chargeback
  3. MasterCard’s Excessive Chargeback Program
  4. Are You Considered a High Risk Merchant?
  5. American Express Chargeback Programs and High Risk Merchants
  6. What are MCCs?

Chargeback Prevention

  1. Do Mobile Payments Increase the Risk of Chargebacks?
  2. 5 Important Facts About Fraud Detection
  3. 9 Reasons Why Consumers Return Merchandise
  4. How Delivery Confirmation Impacts Chargeback Management
  5. 26 Easy Ways to Improve Customer Service
  6. How to Use Visa Account Updater for Chargeback Prevention

Reason Codes

  1. Chargeback Reason Codes
  2. American Express Chargeback Reason Codes
  3. Cancelled Recurring Transaction Chargebacks
  4. Visa Chargeback Reason Code 74
  5. Visa Chargeback Reason Code 71
  6. MasterCard Chargeback Reason Codes Explained

Chargeback Terminology

  1. What is a Merchant Account Reserve?
  2. What Are High Risk Business and High Risk Products?
  3. Card-Not-Present Transactions
  4. What is Tokenization?
  5. What is Chargeback Mitigation?
  6. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’

Chargebacks 101

  1. The Risk of Fraud After a Data Breach
  2. Debit vs. Credit Card Chargeback Process
  3. Can Banks Implement a Revenue Hold?
  4. Four Steps to Handling Chargebacks
  5. Credit Not Processed Chargeback
  6. Disputing Chargebacks: All Your Questions Answered!