Knowledge

RESOURCES
ArticlesNewsPressEventsKnowledge BaseGuidesFAQ
  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Credit Card Authorization Hold
  4. Why American Express Chargebacks are Different
  5. Chargeback Reason Codes

Friendly Fraud

  1. A Friendly Fraud Customer Dispute
  2. What Are My Chances of Successfully Fighting a Chargeback?
  3. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  4. Reduce Friendly Fraud
  5. Indicators of Potential Credit Card Fraud
  6. 5 Important Facts About Fraud Detection

Best Practices

  1. Ultimate Guide: Internet Processing for Credit Card Payments
  2. Creating a Chargeback Policy
  3. Best Rules For Managing Recurring Transactions
  4. Top Five Best Practices to Prevent Chargebacks
  5. The Lifecycle of a Credit Card Purchase
  6. 4 Ways Chargeback Management Could Hurt Customer Loyalty

Regulations & Guidelines

  1. American Express Chargeback Programs and High Risk Merchants
  2. What are MCCs?
  3. People Involved in the Chargeback Process
  4. Chargeback Amount & Representment Amount
  5. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery
  6. Writing an eCommerce Return Policy

Chargeback Prevention

  1. 3D Secure
  2. 9 Reasons Why Consumers Return Merchandise
  3. How Can Processors Help Prevent Chargebacks?
  4. Credit Card Authorization Hold
  5. How Delivery Confirmation Impacts Chargeback Management
  6. MasterCard SecureCode for Chargeback Prevention?

Reason Codes

  1. Visa Chargeback Reason Code 41
  2. Discover Reason Codes Explained
  3. Visa Chargeback Reason Code 86
  4. American Express Chargeback Reason Codes
  5. Visa Chargeback Reason Code 53
  6. Visa Chargeback Reason Code 74

Chargeback Terminology

  1. What is Tokenization?
  2. What is PCI-DSS?
  3. What Are High Risk Business and High Risk Products?
  4. Card-Not-Present Transactions
  5. Interchange Fee and Rates
  6. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’

Chargebacks 101

  1. Why Cardholders Can File Delayed Chargebacks
  2. Creating a Chargeback Policy
  3. Why American Express Chargebacks are Different
  4. What are Authorization Codes?
  5. Credit Not Processed Chargeback
  6. The Risk of Fraud After a Data Breach