Knowledge

RESOURCES
ArticlesNewsPressEventsKnowledge BaseGuidesFAQ
  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Why American Express Chargebacks are Different
  4. Chargeback Reason Codes
  5. Credit Card Authorization Hold

Friendly Fraud

  1. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  2. Banning Fraudsters and Preventing Chargebacks
  3. 5 Important Facts About Fraud Detection
  4. What Are My Chances of Successfully Fighting a Chargeback?
  5. A Friendly Fraud Customer Dispute
  6. Best Rules For Managing Recurring Transactions

Best Practices

  1. The Lifecycle of a Credit Card Purchase
  2. Cash Back on Debit Card Transactions: What You Need to Know
  3. Creating a Chargeback Policy
  4. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery
  5. Do Chargeback Disputes Harm Customer Satisfaction?
  6. How to Use Visa Account Updater for Chargeback Prevention

Regulations & Guidelines

  1. Late Presentment Chargeback
  2. MasterCard’s Excessive Chargeback Program
  3. High Risk Merchant Accounts
  4. Chargebacks for Credit Card Deposits
  5. Writing an eCommerce Return Policy
  6. Visa’s Chargeback Monitoring Program

Chargeback Prevention

  1. 9 Reasons Why Consumers Return Merchandise
  2. Processing Errors
  3. MasterCard SecureCode for Chargeback Prevention?
  4. 5 Important Facts About Fraud Detection
  5. Methods for Avoiding Chargebacks
  6. Basic Chargeback Prevention Techniques

Reason Codes

  1. Visa Chargeback Reason Code 30
  2. Visa Chargeback Reason Code 62
  3. Visa Chargeback Reason Code 10.1
  4. Copy Requests and Retrieval Requests
  5. American Express Chargeback Reason Codes
  6. Cancelled Recurring Transaction Chargebacks

Chargeback Terminology

  1. What is Chargeback Mitigation?
  2. What is Tokenization?
  3. What Are High Risk Business and High Risk Products?
  4. Card-Not-Present Transactions
  5. Address Verification Service
  6. Card-Present Fraud: Code 10 Authorization Request

Chargebacks 101

  1. “Not As Described” Chargebacks
  2. Four Steps to Handling Chargebacks
  3. Chargebacks Without Notification
  4. Disputing Chargebacks: All Your Questions Answered!
  5. Chargeback Fees
  6. Credit Not Processed Chargeback