Knowledge

RESOURCES
ArticlesNewsPressEventsKnowledge BaseGuidesFAQ
  1. Difference Between ‘Acquiring Bank’ and ‘Issuing Bank’
  2. Credit Card Authorization Hold
  3. Cash Back on Debit Card Transactions: What You Need to Know
  4. Why American Express Chargebacks are Different
  5. “Not As Described” Chargebacks

Friendly Fraud

  1. Reduce Friendly Fraud
  2. Indicators of Potential Credit Card Fraud
  3. What is Chargeback Fraud?
  4. 4 Ways Chargeback Management Could Hurt Customer Loyalty
  5. Banning Fraudsters and Preventing Chargebacks
  6. 5 Important Facts About Fraud Detection

Best Practices

  1. Ultimate Guide: Internet Processing for Credit Card Payments
  2. Debt Collection & Chargeback Disputes: Rights for Revenue Recovery
  3. Top Five Best Practices to Prevent Chargebacks
  4. Do Chargeback Disputes Harm Customer Satisfaction?
  5. The Lifecycle of a Credit Card Purchase
  6. 4 Ways Chargeback Management Could Hurt Customer Loyalty

Regulations & Guidelines

  1. Are You Considered a High Risk Merchant?
  2. Chargeback Amount & Representment Amount
  3. Writing an eCommerce Return Policy
  4. Visa’s Chargeback Monitoring Program
  5. MasterCard’s Excessive Chargeback Program
  6. Chargeback Arbitration

Chargeback Prevention

  1. Methods for Avoiding Chargebacks
  2. Delivery Confirmation and Chargebacks
  3. How Can Processors Help Prevent Chargebacks?
  4. Best Rules For Managing Recurring Transactions
  5. Do Mobile Payments Increase the Risk of Chargebacks?
  6. 5 Important Facts About Fraud Detection

Reason Codes

  1. Visa Chargeback Reason Code 30
  2. American Express Chargeback Reason Codes
  3. Visa Chargeback Reason Code 75
  4. Visa Chargeback Reason Code 41
  5. Chargeback Reason Code 60
  6. MasterCard Chargeback Reason Codes Explained

Chargeback Terminology

  1. Card-Present Fraud: Code 10 Authorization Request
  2. What is a Merchant Account Reserve?
  3. What is PCI-DSS?
  4. What is Chargeback Mitigation?
  5. What is Tokenization?
  6. Interchange Fee and Rates

Chargebacks 101

  1. What is Chargeback Mitigation?
  2. “Not As Described” Chargebacks
  3. Why American Express Chargebacks are Different
  4. Are International and Domestic Chargebacks Different?
  5. What are Authorization Codes?
  6. Creating a Chargeback Policy