Customer Service Best Practices: The Top 10 Tips to Optimize Your Processes
Quality customer service has always been the hallmark of a great business. What that experience looks like, however, has changed over time.
Articles
Internet Processing
Internet Processing: Understanding its Role in the eCommerce Process
Internet processing of credit card payments is a bit different from how we handle card-present transactions. Whether you’re new to credit card acceptance, or a brick-and-mortar retailer interested in establishing an online store,
Chargeback Policy
How A Stronger Chargeback Policy Can Help Eliminate Disputes
You know that chargebacks are both a threat and a huge hassle, but you might be surprised to learn how many customer disputes could actually start with you.
Discover Card Chargebacks
What Makes Discover Card Chargebacks Different From Other Disputes?
Transactions using a Discover credit card are the same as a Visa or Mastercard transaction in many ways. However, there is a key difference between these card networks: unlike Visa and Mastercard,
LexisNexis ‘True Cost of Fraud’ Study
Top 10 Fraud Prevention Takeaways from the 2021 LexisNexis® True Cost of Fraud Study
It’s here: risk assessment firm LexisNexis® Risk Solutions released their highly-anticipated 2021 True Cost of Fraud℠ Study back in August.
Processing Error Chargebacks
How to Avoid Processing Error Chargebacks
Processing errors—those seemingly minor merchant missteps that can trigger disputes—often go unrecognized as a cause of chargebacks. They’re hard to pinpoint because most singular errors don’t seem to have a measurable effect.
Partial Chargebacks
Are Partial Chargebacks Different From Other Disputes?
A partial chargeback (or chargeback partial refund) refers to a chargeback that returns less than the full amount of a disputed transaction. For example, let’s say a cardholder is unhappy with one piece of a larger purchase.
Chargeback Debt Collection
Representment or Debt Collection: Which is the Best Path to Revenue Recovery?
Is debt collection the same thing as chargeback representment? While both methods focus on recovering revenue, there are considerable differences between the two.
How to Handle Chargebacks
Learn How to Handle Chargebacks in 4 Easy Steps
Handling chargebacks on your own can seem overwhelming. This growing threat can be one of the biggest challenges you face as a card-not-present merchant. Regardless whether they’re legitimate or fraudulent,
Code 10 Authorization
How & When to Make a Code 10 Authorization Request
Calling for a “Code 10 authorization” sounds somewhat dramatic. In reality, it’s a subtle, yet powerful tool to help protect you from credit card fraud.