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Chargeback Policy

Chargeback Policy

How A Stronger Chargeback Policy Can Help Eliminate Disputes

You know that chargebacks are both a threat and a huge hassle, but you might be surprised to learn how many customer disputes could actually start with you.

Discover card chargeback

Discover Card Chargebacks

What Makes Discover Card Chargebacks Different From Other Disputes?

Transactions using a Discover credit card are the same as a Visa or Mastercard transaction in many ways. However, there is a key difference between these card networks: unlike Visa and Mastercard,

LexisNexis True Cost of Fraud 2021

LexisNexis ‘True Cost of Fraud’ Study

Top 10 Fraud Prevention Takeaways from the 2021 LexisNexis® True Cost of Fraud Study

It’s here: risk assessment firm LexisNexis® Risk Solutions released their highly-anticipated 2021 True Cost of Fraud℠ Study back in August.

Processing Error chargebacks

Processing Error Chargebacks

How to Avoid Processing Error Chargebacks

Processing errors—those seemingly minor merchant missteps that can trigger disputes—often go unrecognized as a cause of chargebacks. They’re hard to pinpoint because most singular errors don’t seem to have a measurable effect.

Partial chargeback

Partial Chargebacks

Are Partial Chargebacks Different From Other Disputes?

A partial chargeback (or chargeback partial refund) refers to a chargeback that returns less than the full amount of a disputed transaction. For example, let’s say a cardholder is unhappy with one piece of a larger purchase.

Chargeback and debt collection

Chargeback Debt Collection

Representment or Debt Collection: Which is the Best Path to Revenue Recovery?

Is debt collection the same thing as chargeback representment? While both methods focus on recovering revenue, there are considerable differences between the two.

How to Handle Chargebacks

How to Handle Chargebacks

Learn How to Handle Chargebacks in 4 Easy Steps

Handling chargebacks on your own can seem overwhelming. This growing threat can be one of the biggest challenges you face as a card-not-present merchant. Regardless whether they’re legitimate or fraudulent,

Code 10 authorization

Code 10 Authorization

How & When to Make a Code 10 Authorization Request

Calling for a “Code 10 authorization” sounds somewhat dramatic. In reality, it’s a subtle, yet powerful tool to help protect you from credit card fraud.

Address Verification Service AVS

Address Verification Service

How Does Using Address Verification Service Help Prevent Fraud?

Address Verification Service, or AVS, is one of the most widely used payment card fraud prevention tools in the US. There’s a good reason this;

Late Presentment Chargeback

Late Presentment

Why Did I Get a Late Presentment Chargeback?

A late presentment chargeback can throw you for a loop. For one thing, it doesn’t start with a customer dispute. Rather, this type of chargeback comes directly from the issuer,