About Us

The model for handling chargebacks is broken. Chargebacks911® is fixing it.

The difference between a leader and a follower is innovation. Chargebacks911 has been a leader since day one. We know innovation is not achieved by following the herd; it’s only accomplished by breaking the mold and building a new formula.

Before creating Chargebacks911, we spent years building a successful career as online merchants. Over time, chargebacks slowly chipped away at our profitability until one day, all our prosperity threatened to come tumbling down.

We needed a fast and reliable solution, one that prevented chargebacks, protected our payment processing capabilities, recovered lost revenue, and equipped us for sustainable growth. Unfortunately, after using virtually every service available, we reached a devastating conclusion: there simply wasn't a solution available with the merchant's perspective in mind.

After detecting this dangerous void in the industry, we decided to take matters into our own hands. We created innovative solutions, patented technologies, and tactical dispute strategies to effectively manage chargebacks. After honing the chargeback solution on our own business, we decided to share our wealth of knowledge and expertise with fellow merchants.

2011

Founded

350+

Global Team

#665

Rank in Fortune 5000

Secure

PCI Level 1 Compliant
630 Chestnut St

Clearwater, Florida 33756

Vantage House, 6-7 Claydons Lane
Rayleigh Essex SS6 7UP

London, United Kingdom

Always at your service

Today, we are noted as the industry leader, the only provider available to help merchants create sustainable businesses with guaranteed ROI.

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Our Experience is an Advantage

We've experienced your situation first-hand and know the unique challenges you face on a daily basis. And, we have a clear understanding of what it takes to make a business work. Partnering with a chargeback service provider who doesn't have that first-hand experience is a risk. Anyone can follow the rule book, but the most valuable chargeback management skills can't be taught--they are learned through real-world involvement.
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Your Resources are Valuable

Most merchants aren't equipped to proactively handle chargebacks. Your restricted access to regulation updates, limited exposure to industry nomenclature, and finite resources makes chargeback management an expensive process with little to no ROI. When you delegate the task of chargeback management, you're able to reallocate valuable resources to grow your business. You focus on finding and retaining customers; we'll worry about chargebacks.
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Customization is Needed

Automation is only effective if certain key factors can be predicted with some degree of certainty. Because humans are involved in every element of the chargeback process, there will always be unpredictability. Significant results cannot be generated with automated, one-size-fits-all strategies. That’s why our chargeback experts are personally involved in every aspect of your business’s prevention and dispute efforts. Our customized solution guarantees ROI.
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Standardization is Essential

The chargeback process is far too subjective. Creating industry-wide standards that are consistently applied will introduce more long-term, sustainable benefits than any short-term solution. Disputing illegitimate chargebacks challenges the faulty consumer behavior that's pervasive throughout the eCommerce environment and creates an uncompromising precedent industry members will be reluctant to challenge.
Read about the newest standards in payments

From 2009 all the way up to today, more and more companies are choosing Chargebacks911.

Your focus should be on finding and retaining customers; we’ll make sure the chargebacks are under control.

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