How Merchants Can Uphold their Chargeback Rights Chargeback rights help ensure consumers never get stuck paying for credit card purchases they didn't make. All cardholders have the right to file a chargeback against corrupt merchants and/or in instances of fraud or identity theft. However, the vast majority of merchants are honest. They're not out to swindle their customers. So, what
Top 4 Reasons Merchants DON’T Fight Chargebacks Chargebacks are an issue for just about everyone in the eCommerce space. Most online businesses will at least see the occasional chargeback, while some merchants are hit so frequently, they're in immediate danger of losing their card-processing privileges. Most eCommerce merchants fall somewhere in between those extremes.[align-right][/align-right] If current industry trends hold, the
What is Friendly Fraud? [definition word="Friendly fraud" type="noun" pronunciation="/*fren(d)lē/frôd/"]Friendly fraud occurs when a customer files a chargeback instead of trying to first obtain a refund from the merchant. Authorized cardholders dispute legitimate charges to their credit cards, pushing the bank to force a refund under the pretense that the merchant made an error.[/definition] Well-intentioned customers may accidentally commit friendly fraud
Chargebacks911® COO a Finalist for ‘Global Leader of the Year’! Judges selected Chargebacks911® COO Monica Eaton-Cardone as a finalist for Global Leader of the Year at the 2019 Women in IT Awards London. This follows two months after her Business Leader of the Year nod from the Women in IT Awards Silicon Valley. What an honor! The Women in IT
Monica Eaton-Cardone is an ‘Advocate for Women’ Finalist! Monica Eaton-Cardone, Co-Founder and COO of Chargebacks911, has been selected as a finalist for the 2019 Women in Payments Advocate for Women award. This honor recognizes Monica’s tireless work in promoting women’s role in payments and other technical fields. The Women in Payments awards are an important annual recognition presented during the
Our UK Team are Finalists in Two Categories for the FStech Awards 2019 The Chargeback Company®, our UK-based subsidiary, continues to shake things up in the UK payments and banking space. The team’s latest honor is from FStech, who selected the company as a finalist in the Best Use of Data & Analytics and Technology Provider of the Year categories.
Chargebacks911® COO Says Bad Data Leads to Less-Effective Fraud Management Chargebacks911® Co-Founder and COO Monica Eaton-Cardone recently offered her industry expertise for a new feature about AVS (Address Verification Services) for About-Fraud.com. About-Fraud.com is a global community dedicated to delivering unbiased, expert knowledge on fraud prevention technology and trends for the eCommerce space. The site is a resource for online
Keeping Your CVV Safe Helps Prevent Fraud, Says Monica Eaton-Cardone Chargebacks911 COO Monica Eaton-Cardone recently spoke with John Egan of US News & World Report about the importance of the CVV: that little code that helps keep cardholders safe. US News & World Report is one of the world’s leading resources for news on a wide range of topics. Civic
Chargebacks911® COO & Other Experts Offer Insight on Cybersecurity Monica Eaton-Cardone offered her tips on cybersecurity best practices for small businesses in a recent feature for FitSmallBusiness. Anna Dizon of FitSmallBusiness conducted a roundup of industry leaders to get their take on cybersecurity going into 2019. This is a critical topic, as small businesses are highly-vulnerable to malicious actors. While
Events We're Attending
HEDNA 2019 Global Distribution Conference
EPA Hot Topic Briefing
Merchant Payments Ecosystem 2019
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.