Can You "Chargeback-Proof" a Transaction with 3-D Secure? There are a lot of tools you can use to help prevent chargebacks resulting from criminal fraud. Take 3-D Secure, for example. The 3-D Secure (3DS) platform works kind of like a PIN code, but for card-not-present transactions. When a cardholder attempts to complete a transaction, 3DS technology automatically directs the buyer
13 Spine-Chilling eCommerce Facts to Keep You Up at Night This Halloween The days are getting shorter, the leaves are changing color, and there’s a distinct crispness in the air. That means Halloween is right around the corner! How do you plan to get your frights in this festive season? Maybe watch some scary movies, or take a trip through
Chargeback Protection Using Ethoca Alerts Chargebacks are a pain. Chargeback rules are confusing, and to trying to prevent disputes is a real challenge. All that said, you can’t afford to write chargebacks off as just another “cost of doing business.” Ethoca Alerts offer immediate dispute reduction, but are they right for your business? Chargeback alerts offer one method to quickly
Our Adaptability & Resilience Earned Us Top Honors at the 2021 Business Excellence Awards! We’re pleased to announce that Chargebacks911, along with our UK-based subsidiary Fi911, took home five honors at the sixth-annual Business Excellence Awards! These coveted annual awards are among the world’s premier honors for employers, employees, and human resources professionals. The awards recognize excellence and achievements in
We Won 9 Different Titles at This Year’s Event! We’re pleased to announce that Chargebacks911, along with our COO Monica Eaton-Cardone, took home six titles at the 14th Annual Women World Awards. Combine that with the three awards claimed by our sister company, Fi911, and that brings us to nine total award wins at this year's event! The Women World
We Took Home Gold at the International CSR Excellence Awards! We’re proud to announce that Chargebacks911 was awarded the top honors at the International CSR Excellence Awards 2021! The International CSR Excellence Awards are presented by the Green Organisation, a UK-based entity. Since 1994, they’ve served as an international, independent, non-profit, non-political group dedicated to recognizing, rewarding and promoting environmental
COO Points to Data Integrity as Major Problem for Merchant Chargeback Management Chargebacks911 COO Monica Eaton-Cardone, one of the world’s leading experts on chargebacks and fraud management, was quoted in a recent feature for The Green Sheet. The Green Sheet has provided original coverage of important and emerging issues in the ever-evolving payments industry since 1983. They were the first
Chargebacks911® COO Weighs in on Friendly Fraud Situation for CustomerThink Monica Eaton-Cardone of Chargebacks911 is perhaps the world’s leading expert on the subject of chargebacks and friendly fraud. In a new guest feature for CustomerThink, she applies her insight to complaints made against social media giant Facebook regarding chargebacks, and how those claims may not be justified. CustomerThink is “the
Chargebacks911® COO Monica Eaton-Cardone’s New Guest Feature for Just Web World Chargebacks911® COO Monica Eaton-Cardone, one of the world’s foremost experts on chargebacks and fraud prevention, offers tips to defend against abuse in a new feature for Just Web World. Just Web World was introduced in December 2012 with the mission of helping and educating people regarding everyday online and
Events We're Attending
Money 20/20 USA
Chargeback University 2021
IATA Digital, Data & Retailing Symposium
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.