Customer Service Best Practices: The Top 10 Tips to Optimize Your Processes Quality customer service has always been the hallmark of a great business. What that experience looks like, however, has changed over time. Consumers still want the best value for their money…but they also want fast response, cross-channel access, and a personalized experience. Most merchants already provide decent customer
Internet Processing: Understanding its Role in the eCommerce Process Internet processing of credit card payments is a bit different from how we handle card-present transactions. Whether you’re new to credit card acceptance, or a brick-and-mortar retailer interested in establishing an online store, it’s important to understand what’s going on behind the scenes of online payment processing. In this post, we’ll
How A Stronger Chargeback Policy Can Help Eliminate Disputes You know that chargebacks are both a threat and a huge hassle, but you might be surprised to learn how many customer disputes could actually start with you. In fact, studies show that a large portion of chargebacks are the result of merchant errors tied to a chargeback policy that is
Jennifer Brings 20+ Years of Experience to the World’s Leading Dispute Tech Specialists! We’re happy to announce that Jennifer Lichner, former Head of Dispute Management for Accertify, is joining the Chargebacks911 team as our new Senior VP of Operations! Jennifer brings more than two decades of extensive experience to her new role. She’s held leadership positions in operations, finance, and
We Won 9 Different Titles at the 2021 CEO World Awards! We’re pleased to announce that Chargebacks911, along with our COO Monica Eaton-Cardone, took home six titles at the 2021 CEO World Awards. Combine that with the three awards claimed by our sister company, Fi911, and that brings us to nine total award wins at this year's event! The CEO
We’re Anti-Fraud Finalists for the Payments Awards 2021! We’re pleased to announce that Chargebacks911 has been shortlisted for the Merchant Anti-Fraud Solution of the Year title at the Payments Awards 2021! The Payments Awards “recognize and celebrate companies which have demonstrated excellence and innovation in the payments space.” Now in their ninth year, the 2021 awards presentation will bring together
Monica Eaton-Cardone Says Creativity is an Elusive, yet Powerful Force Chargebacks911 COO Monica Eaton-Cardone was asked to offer her insight on creativity and time management in a recent feature for the Hive blog. The mission of the folks at Hive is to improve workplace productivity for companies by delivering an innovative platform for centralized workflow management and insights. Since 2015,
Chargebacks911® COO Monica Eaton-Cardone Offers Dispute Tips for the PayJunction Blog Monica Eaton-Cardone, one of the world’s leading experts in the payment dispute space, offers her insight to readers in a recent feature for the PayJunction blog. PayJunction is an industry-leading payment services provider. The company helps thousands of merchants conduct millions of transactions every day. As such, chargebacks are
Monica Eaton-Cardone Offers Insight on Subscription Services in Recent Feature Chargebacks911 COO Monica Eaton-Cardone, one of the world’s leading thought leaders in payments and fintech, offered her expertise for a recent feature on CNBC. CNBC, or the Consumer News and Business Channel, is one of the largest and most influential news outlets in the US. CNBC reaches tens of millions
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Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.