The Credit Card Dispute Process for Visa & Mastercard, Step-by-Step The credit card dispute process can be confusing…but if you’re reading this, you probably already know that. Current chargeback protocol is based on decades of technology updates, rule changes, and increasingly-complex regulations...all built onto a system created nearly a half-century ago. On top of all that, we must account for
Want to Know How to Avoid Chargebacks? Start by Identifying Them at the Source Have questions about how to avoid chargebacks? Don’t worry…you’re not alone. If you’re interested in learning how to avoid chargebacks, odds are you’re already taken a few basic steps. You may have already contracted with a fraud solution provider, and adopted a few fraud mitigation best
PSD2: How Will the New Legislation Affect Merchants? The revised Payment Service Directive, or PSD2, is a European edict designed to help level the financial playing field for banks, retailers, and consumers. The mandate entered into force in early 2016, and member states were required to have it written into national law by January 2018. Lawmakers set additional PSD2 testing/compliance
Monica Eaton-Cardone & Tracy Cray Both Honored by Prestigious Industry Awards Chargebacks911 Co-Founder and COO Monica Eaton-Cardone, plus our Director of Card Scheme Compliance Tracy Cray, are both finalists for the 2019 PayTech Awards. Congratulations! Monica and Tracy are competing in two different categories. Monica is selected as a finalists for the PayTech Leadership Award, while Tracy is up for
Chargebacks911 Sweeps Both Categories at 2019 CNP Awards After three straight years of winning the Best Chargeback Management Solution – Customer Choice award, we finally took the coveted Judge’s Choice title, too, at the CNP Awards 2019! The CNP Awards are presented as feature event at the annual CNP Expo. The awards recognize “the best of the best” in eCommerce
Solution Provider Named a Finalist in Two Categories We’re pleased to announce Chargebacks911 as finalists in two categories for the prestigious Retail Systems Awards 2019. Thank you to the judges for this great honor! The Retail Systems Awards recognize innovation and quality of service in retail-facing technology providers. Organizers dedicate themselves to acknowledging the best the industry has to offer
New SupplyChainBrain Feature by Monica Eaton-Cardone of Chargebacks911® Retailers May be tempted to relax their security standards to try and retain as many buyers as possible. But as Chargebacks911 COO Monica Eaton-Cardone explains in her new guest feature for SupplyChainBrain, that would be a big mistake. According to the NRF, 40% of consumers expect free delivery of orders, and expect
Suggests Impact of Chargebacks Will Surpass $25 Billion Annually by 2020 As one of the world’s foremost experts on transaction disputes, Chargebacks911® COO Monica Eaton-Cardone is an in-demand resource for multiple industry outlets. In her most recent feature, Monica spoke with Jacob Wolinsky of ValueWalk about the “merchant hazard” that is friendly fraud. The main problem with friendly fraud is
Monica Eaton-Cardone of Chargebacks911® Says IoT Infrastructure Needs Strong Security In her latest guest post for IoTForAll, Chargebacks911 COO Monica Eaton-Cardone says IoT technology has the power to be a transformative force in the market. To make it work, though, retailers need to devote careful consideration, planning and strategy to their security. The internet of things has a wide range
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Chargeback University: Los Angeles
Chargeback University: Toronto
MoneyLIVE: Digital Banking Conference
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.