What Compelling Evidence Can Be Used to Challenge Chargebacks? “Compelling evidence” is one of the key components of a winning chargeback dispute. Let’s assume you dispute a chargeback through the representment process. You’re allowed to push back against chargebacks you feel are unjustified, but the process is very specific. The bank requires something to demonstrate that the chargeback is invalid,
What are Velocity Checks? How Can You Make Them Part of Your Fraud Strategy? When we talk about fraud, it’s important to remember that it’s not a singular, static problem with just one solution. The same goes for the tools we rely on to fight fraud: effective fraud management demands a multilayer approach with a variety of different tools. Velocity
Will Excessive Chargeback Levels Unfairly Lead to Your Business’s Demise? Excessive chargeback levels can—and have—put merchants out of business. Chargebacks are a huge revenue drain, with merchants losing over $3 to every dollar of a transaction. More than that, though, a high number of customer disputes will have other consequences, as well. Even a single chargeback can negatively impact your
We’ve Been Shortlisted for the Emerging Payments Awards 2020 We’re excited to announce that Chargebacks911 have been honored as finalists for the Best Use of Payments Data or AI in the Financial Services title at the Emerging Payments Awards 2020! The Emerging Payments Awards celebrate innovation and collaboration by recognizing companies that have made significant advances in how we pay
New Industry Group Created to Promote Interests of Payments Industry Players We at Chargebacks911 are very excited to be founding members of a bold and ambitious new industry association in the European market! The Emerging Payments Association EU (or EPA EU) builds on the international network of 150 members present within the existing London-based Emerging Payments Association, including Chargebacks911. Based
First-of-its-Kind Support for FIs With Automated Chargeback Management We’re incredibly excited to announce the launch of a revolutionary new brand, Fi911, to provide financial institutions with a suite of next generation chargeback and merchant lifecycle management technology! As the industry leaders in chargeback management, we strive to always remain at the forefront of innovation within the space. We have an
Monica Eaton-Cardone’s Latest Feature for Reader’s Digest In a new feature for Reader’s Digest, Monica Eaton-Cardone and several of her fellow experts and business leaders weighed in on which products they expect to increase in price as a result of the COVID-19 outbreak. Reader’s Digest is America’s fourth-largest magazine brand by circulation. After nearly a century in publication, RD stands
Stores Temporarily Loosening Their Return Policies Due to the added strain imposed by COVID-19, many retailers are cutting slack for consumers in their return policies. But, as Chargebacks911 COO Monica Eaton-Cardone explains in a new interview for ABC News, retailers could still see trouble from buyers if they don’t understand the rules. ABC 7 News is one of the leading
Monica Eaton-Cardone Offers Advice for Aspiring Leaders Chargebacks911 COO Monica Eaton-Cardone provided her insight on what questions to ask during a performance review in a recent feature for UpJourney. UpJourney is a site focused on publishing articles, courses, and books that can teach readers how to improve their lives. They use positive guidance to help readers achieve goals, improve their
Events We're Attending
What You (and Your Merchants) Need to Know About Chargebacks
MPE Summer Week 2020
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.