What is a Payment Processor? Here's Processing Explained, Plus the Top 10 Service Providers. Credit cards were used to purchase $188 billion in merchandise in 2020. For merchants, that’s a glaring incentive to take credit and debit cards when and however possible, as soon as possible. You can’t accept card payments all on your own, though. You need a payment
American Express SafeKey: How 3-D Secure Works on the Amex Network American Express SafeKey is an Amex-specific security solution that leverages 3-D Secure technology to detect and reduce online fraud. SafeKey provides an extra layer of security when consumers shop through web browsers or in-app using their Amex card. How does it benefit your business, though? This article will examine
Explaining Pre-Compliance Chargebacks: Whatever Happened to Reason Code 98? Every network has its own complex rulesets regarding disputes and chargebacks. Merchants understand that the chargeback system is a complex web of rules, counter-rules…and rule changes. Networks constantly make changes and updates to this system. As a result, following the rules is sometimes easier said than done. Even when a merchant
We’ve Been Voted Best in the Game Once Again at the 2022 CNP Awards! We’re proud to announce that Chargebacks911 has been selected as the winners of the Best Chargeback Management Program – Customers' Choice title at the CNP Awards once again! The CNP Awards are typically presented as the featured event at the annual CNP Summit. The awards are
The Results of the 7th Annual 2022 American Best in Business Awards are In! Chargebacks911 took home a whopping 11 GLOBEE® American Best in Business Awards this year. Our COO and Co-Founder Monica Eaton-Cardone personally won five of those awards for exemplary public service throughout the pandemic. Congratulations, Monica! The GLOBEE American Best in Business Awards are open to all
Monica Eaton-Cardone is in the Running for "Outstanding Contribution of the Year" Chargebacks911 COO and Co-Founder Monica Eaton-Cardone has been shortlisted for the 2022 Women in IT Award for Outstanding Contribution of the Year! The Bonhill Women in IT Awards’ Outstanding Contribution Category recognizes achievements over a long period which have made significant contributions to the general standing of the technology industry. Judges
Cb911® COO Monica Eaton-Cardone Talks Online Dating & Chargebacks Risk Chargebacks911 COO and Co-Founder Monica Eaton-Cardone recently had an article published by the Online Dating Association, regarding the link between online dating and chargebacks. The ODA is the trade association recognized as the voice of the online dating sector. The ODA is supported by members that believe in trust and
Monica Eaton-Cardone Shares Her Summer 2022 Retail Predictions Chargebacks911 COO and Co-Founder Monica Eaton-Cardone shared her retail predictions for summer 2022, given the current state of inflation and cost of living concerns, in a recent market trend article for IMRG. Founded in 1990, Interactive Media Group is a trade association focused on helping online retailers and brands to better understand
Monica Eaton-Cardone Comments on New AlphaFintech Partnership In a recent Q&A published by Payments Expert, Chargebacks911 COO and Co-Founder Monica Eaton-Cardone discussed CB911’s recent partnership with Asia-Pacific giant AlphaFintech, and detailed their combined strategies to help fight global fraud. Payment Expert is a news portal covering the global payments sector. It focuses on disruptive technologies and new disciplines making an
Events We're Attending
PA@Home Summer Party 2022
Affiliate World Barcelona 2022
TES Prague 2022
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.