Guides and Whitepapers

Guides and Whitepapers

Chargebacks911® is the industry’s leading risk mitigation and chargeback management service provider. Our chargeback experts are respected thought leaders and well-known industry innovators who are committed to helping our clients and partners succeed. Our proprietary insight and unrivaled expertise made available through comprehensive guides and whitepapers are now available for download.


Visa Claims Resolution:
What Merchants Need to Know
The new Visa Claims Resolution (VCR) can make chargeback resolution faster and easier--but the changes can be confusing at first.
35 Simple Steps to Prevent More Chargebacks
In this exclusive guide, we outline the 35 most effective tools and strategies to reduce the overall numbe of chargebacks you recieve.
Chargeback Rebuttal Letter Template and Checklist
Learn how to create a winning debit or credit card chargeback rebuttal letter. Download our rebuttal letter template and writing checklist today.


The State of Chargebacks 2018
The State of Chargebacks survey reflects the experiences of more than one thousand respondents in the card-not-present space. Download to learn the latest insights on fraud and chargeback management.
Global eCommerce Trends for 2017 and Beyond
Our new whitepaper takes a close look at eCommerce practices around the world. We carefully examined data on markets from Africa to Asia and beyond.
Understanding the Hidden Sources of Chargebacks
Our revolutionary approach to chargeback will help you detail how to defend your rights and avoid the prospect of a closed merchant account.