Guides and Whitepapers

Chargeback Guides and Whitepapers

Chargebacks911® is the industry’s leading risk mitigation and chargeback management service provider. Our chargeback experts are respected thought leaders and well-known industry innovators who are committed to helping our clients and partners succeed. Our proprietary insight and unrivaled expertise made available through comprehensive chargeback guides and whitepapers are now available for download.


The Geek’s Guide to Chargebacks
The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud.
Chargeback Rebuttal Letter Template and Checklist
Learn how to create a winning debit or credit card chargeback rebuttal letter. Download our rebuttal letter template and writing checklist today.
50 Insider Tips for Preventing More Chargebacks
In this exclusive guide, we outline the 50 most effective tools and strategies to reduce the overall number of chargebacks you receive.

The Chargeback Holiday Handbook
The ongoing COVID-19 pandemic will have a major impact on holiday sales this year. This detailed guide offers tips for before, during, and after the holidays.
eCommerce, Fraud & Chargebacks in the Age of COVID-19
What short- and long-term risks do you face as a result of this crisis? How can you protect your business and prevent loss? Download our free report today


The 2024 Cardholder Dispute Index: How Do Customers Really Feel About Chargebacks?
Do consumers really understand disputes? We surveyed 4000 cardholders who had recently filed a chargeback. What they told us was startling. Download our guide for an eye-opening look into the minds of your customers.
Below the Surface: Looking Past Symptoms to Find the True Causes of Chargebacks
Successful chargeback management requires knowing the true sources of each claim. Reason codes are helpful, but seldom fully accurate. Download our guide to learn why sourcing chargebacks is tricky … and what you can do about it.
The 2023 Chargeback Field Report
This report provides a cross-view of the current state of chargeback management in the card-not-present payments space.

Mastercard Changes: Navigating the Chargeback Rule Changes in 2019 and Beyond
Like Visa with 2018’s VCR, Mastercard is implementing sweeping changes to its chargeback and dispute systems. Download our guide to learn what changes are coming, and how to prepare.
Beyond VCR: Surveying the Impact of Visa Claims Resolution
We asked a wide range of merchants about the effects they are seeing from Visa's VCR initiative. Download your copy of our report to see what our research uncovered.
PSD2: What It Is, Why It Matters, and What Merchants Need to Know
EU’s revised Payment Services Directive will have repercussions for merchants globally. Download our free report to learn about key elements of this directive.

The State of Chargebacks
This comprehensive analysis details experiences and insights related to fraud and chargeback management in the CNP space.
Fraud and Chargebacks in Travel: Fast-Tracking the Road to Recovery in a Post-Covid Market
This informative new guide from Chargebacks911® offers a real world look at the current state of chargeback management within the travel sector.