Start Winning The
Against Chargeback Fraud
- Prevent the chargebacks you can.
- Fight the chargebacks you can’t.
If we can’t increase your bottom line then we won’t ask you for your business!
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They can copy our promises, but they can’t duplicate our results.
Don’t be fooled by ineffective knockoffs. Chargeback911 is the original chargeback management company. Our philosophy is the only one in the industry that actually improves the merchant’s reputation and enhances customer retention–all backed up with a long-term ROI guarantee.
Chargebacks911 products address both sides of the chargeback issue: prevention and representment. By offering dual-layer management with solutions before and after the chargeback issuance, our clients retain more revenue, minimize risk, and experience sustainable growth.
Chargebacks911™ was founded by merchants, for merchants. We have a clear understanding of what it takes to make a business successful and the unique challenges you face on a daily basis.
Chargebacks911™ is the only solution provider to offer our clients a guaranteed return on their investment. Simply put, if we can’t increase your bottom line, then we won’t ask for your business.
Technology is constantly evolving. That’s why we’ve replaced the outdated, static techniques and implemented dynamic adaptive solutions that keep pace with the changing ecommerce landscape.
One-size-fits-all chargeback disputes are often unsuccessful. Our highly trained chargeback experts customize each dispute, taking it through an 8-step process before transmitting it to the bank.
With Chargebacks911™, there’s no need to change your merchant account, payment gateway or CRM. Usually, merchants are ready to start fighting chargebacks in less than 24 hours.
Choose the service option that’s best for your business. Get on-demand assistance when you need it, use our software for in-house management, or outsource all your chargeback needs.
Chargebacks911™ was founded by merchants, for merchants. We have a clear understanding of what it takes to make a business successful and the unique challenges you face on a daily basis. We specialize in helping online businesses manage chargebacks by preventing loss, minimizing risk, and recovering revenue. Our innovative services are unrivaled because they were developed as a result of first-hand experience. We know what merchants need and deliver the results that they desire.
transactions processed each month
The media has come to rely on Chargebacks911™ as the go-to source of reliable industry information. We’ve been sought out by some of the biggest names in news media and asked to join the hottest credit card industry discussions.
“And while chargebacks were designed to be a means for consumers to fight back against fraudulent transactions, they also produced another result. “It created a new problem. It presented these banks and consumers with the option to get an alternative refund method,” says Monica Eaton-Cardone, chief operating officer.”
Wall Street Journal's MarketWatch
“Not fighting back is sending the wrong message to consumers and card companies,” Monica Eaton-Cardone said. “Letting the dispute go tells them that this is a sure way to get a no-questions-asked refund.”
The New York Times
“Friendly fraud follows surges of increased spending,” Eaton said. “Online shopping is growing, and so is friendly fraud.”
“Monica Eaton-Cardone runs Chargebacks 911, a company that works with some of the largest retailers in the country to challenge illegitimate chargebacks.”
“Chargebacks911™, which helps merchants fight charge-backs, also advises against shipping to a freight company. Scammers commonly use freight company addresses, the site points out.”
“Chargebacks911™, a company founded to fight for merchants hit by friendly fraud, has a comprehensive guide to protecting yourself.”