Start Winning The


Against Chargeback Fraud

  • Prevent the chargebacks you can.
  • Fight the chargebacks you can’t.

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The Only Industry


If we can’t increase your bottom line, we won’t ask for your business.

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If we can’t increase your bottom line then we won’t ask you for your business!

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gauranteed roi

The original swish Chargeback Solution

They can copy our promises, but they can’t duplicate our results.

Don’t be fooled by ineffective knockoffs. Chargeback911 is the original chargeback management company. We have the highest win rates and the only ROI Guarantee in the industry.


Developed By Merchants

Chargebacks911™ was founded by merchants, for merchants. We have a clear understanding of what it takes to make a business successful and the unique challenges you face on a daily basis.


Guaranteed ROI

Chargebacks911™ is the only solution provider to offer our clients a guaranteed return on their investment.  Simply put, if we can’t increase your bottom line, then we won’t ask for your business.

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Dynamic Loss Prevention

Technology is constantly evolving. That’s why we’ve replaced the outdated, static techniques and implemented dynamic adaptive solutions that keep pace with the changing ecommerce landscape.


Intelligent Source Detection

The first step towards winning chargeback disputes is to devise a strategy to prevent them. We’ll conduct a 106-point inspection, analyzing every aspect of your business to identify chargeback triggers.


Non-Technical Integration

With Chargebacks911™, there’s no need to change your merchant account, payment gateway or CRM. Usually, merchants are ready to start fighting chargebacks in less than 24 hours.


Affiliate Fraud Detection

Affiliate fraud comes in various forms but always decreases profitability. Chargebacks911™ Affiliate Fraud Detection methods allow you to identify affiliate campaign threats before they become liabilities.

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Fully Customized Disputes

One-size-fits-all chargeback disputes are often unsuccessful. Our highly trained chargeback experts customize each dispute, taking it through an 8-step process before transmitting it to the bank.

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Chargeback Resolution & Response

Choose the chargeback response service that is best for your business. Automatically fight any chargeback you receive or opt for an on-demand service that lets you choose which chargebacks to contest.


Friendly Fraud Prevention

Friendly fraud is a significant problem for all merchants. We strategically and aggressively fight friendly fraud chargebacks by accurately identifying and preventing them before they happen.

Chargebacks911™ Logo

Chargebacks911™ was founded by merchants, for merchants. We have a clear understanding of what it takes to make a business successful and the unique challenges you face on a daily basis. We specialize in helping online businesses manage chargebacks by preventing loss, minimizing risk, and recovering revenue. Our innovative services are unrivaled because they were developed as a result of first-hand experience. We know what merchants need and deliver the results that they desire.

  • Facilitating sustainable growth for ecommerce businesses
  • Developing innovative, patent-pending technology
  • Servicing more CRMs and gateways than any other provider
  • Anticipating a drastic reduction in chargebacks within the first three months of service
  • Providing the only ROI guarantee in the industry

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Getting Hit With Chargebacks?

Regain the competitive edge and increase your revenue.

Contact us now for a risk free chargeback analysis.

0 Million

transactions processed each month

0 Million+

chargebacks fought


merchants served


world-wide employees

A Valued and Respected Source in the Media

The media has come to rely on Chargebacks911™ as the go-to source of reliable industry information. We’ve been sought out by some of the biggest names in news media and asked to join the hottest credit card industry discussions.

In the Media

Wall Street Journal's MarketWatch

“And while chargebacks were designed to be a means for consumers to fight back against fraudulent transactions, they also produced another result. “It created a new problem. It presented these banks and consumers with the option to get an alternative refund method,” says Monica Eaton-Cardone, chief operating officer.”

Wall Street Journal's MarketWatch

The New York Times

“Not fighting back is sending the wrong message to consumers and card companies,” Monica Eaton-Cardone said. “Letting the dispute go tells them that this is a sure way to get a no-questions-asked refund.”

The New York Times

CBS News

“Friendly fraud follows surges of increased spending,” Eaton said. “Online shopping is growing, and so is friendly fraud.”

CBS News

ABC7 Chicago

“Monica Eaton-Cardone runs Chargebacks 911, a company that works with some of the largest retailers in the country to challenge illegitimate chargebacks.”

ABC7 Chicago

Fox Business

“Chargebacks911™, which helps merchants fight charge-backs, also advises against shipping to a freight company. Scammers commonly use freight company addresses, the site points out.”

Fox Business


“Chargebacks911™, a company founded to fight for merchants hit by friendly fraud, has a comprehensive guide to protecting yourself.”



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