Learn How Comprehensive Chargeback Management Produces Better Results

Chargebacks are just one of the many risks that threaten a business’s success, but they also happen to be the most dangerous. If left unchecked, chargebacks steal profits and threaten a business’s longevity.

Operating in today’s eCommerce environment demands that merchants implement a strategy for chargeback management—but how?

What Chargeback Management Options are Available?

There are several chargeback management methods available to choose from. Deciding which one is right for your business depends on the unique needs of your organization.

In-House SaaS On-Demand Outsourced
Assemble and train an in-house team, select appropriate tools, monitor results Use software to streamline processes, compliment in-house efforts with professional results Receive assistance for your biggest pain points including prevention, disputes, best practices, etc. Relinquish all management responsibilities to a third-party, reallocate resources
Best for…
…merchants who feel confident in their ability to monitor constantly evolving regulations and threats. …merchants with excellent quality control standards and adherence to personalized best practices. …merchants who experience relatively few chargebacks or struggle on a seasonal or intermittent basis. …merchants who want optimal results or those who need quick and dramatic outcomes.

If you’d like help determining which strategy is best for your business, contact Chargebacks911™ today. We will conduct a free ROI analysis and help you determine the extent of your chargeback problems.

If we determine our services could help improve your bottom line, we can recommend one of three available service options.

Create a Comprehensive Approach

The most substantial results are achieved through a comprehensive approach to chargeback management. Efforts must address both sides of the chargeback issue.

Prevent Chargebacks
  • Reduce Risk
  • Cut Costs
  • Ensure Sustainability
  • Increase Profits
  • Improve Customer Retention
Dispute Chargebacks
  • Improve Customer Loyalty
  • Recover Revenue
  • Avoid Excessive Fees
  • Improve Industry Relationships
  • Discourage Future Chargebacks

Chargebacks911 has found the most effective strategy is to manage chargebacks based on their source, not ambiguous reason codes. Otherwise, management tactics only address the symptoms, not the actual problem.

Merchants should trace chargebacks to three sources:

1Merchant Error

In the context of chargebacks, seemingly insignificant errors and business best practice oversight can lead to substantial profit loss.

2Criminal Fraud

When a cardholder discovers an unauthorized transaction and files a chargeback, the merchant ultimately becomes the victim.

3Chargeback Fraud

Merchants can’t fight chargebacks resulting from merchant error or criminal fraud, but these chargebacks can be prevented with the right diagnostic and predictive tools. Likewise, merchants can’t prevent friendly fraud chargebacks, but they can fight back and win with tactical representments.

Chargebacks911 is the only service provider on the market today capable of identifying chargeback sources, thereby producing unparalleled results.

Interested in learning which of the three chargeback sources is your greatest weakness? Contact Chargebacks911 for a free chargeback analysis.


Tools and Strategies for Effective Chargeback Management

What tactics and strategies produce the best results? How can you ensure your chargeback management efforts will be effective?

Identify the Source

The first management task should be to identify the source of chargebacks. Determining why transactions were disputed allows you to apply appropriate prevention techniques and take advantage of additional monetization opportunities by identifying disputable cases.

Chargebacks911 has devised a proven-effective strategy to manage chargebacks at their source, enabling hundreds of merchants to avert millions of dollars in revenue loss.

Learn more about the best strategy for identifying chargeback sources.

Provide Refunds Before Chargebacks are Issued

Refunding transaction disputes won’t prevent revenue loss, but it will enable you to avoid chargebacks and the corresponding liability. Chargeback alerts help make this possible.

However, without proper management and attention to detail, alerts can increase costs without actually preventing the chargeback.

To make this tool effective, you’ll need to use a management platform that automatically audits, reviews, and reports alert activities.

Chargebacks911 provides the broadest chargeback alerts protection with the most advanced management capabilities.

Learn more about using chargeback alerts as an effective prevention tool.

Examine Policies & Procedures

Data suggests that 20-40% of all chargebacks are the direct result of merchant errors—which is needless and preventable revenue loss.

You can’t allow simple mistakes and policy missteps to continue, but it’s challenging to objectively and intelligently review in-house operations. If you’d like a professional, impartial opinion, Chargebacks911 can help. We’ll inspect 106 key elements to detect potential chargeback triggers, provide a customized action plan to reduce risk, and enable a quick and substantial reduction in chargeback issuances.

Learn more about resolving simple compliance discrepancies.

Challenge Faulty Consumer Behaviors

Disputing friendly fraud is about more than just recovering revenue. While that’s an important quality, the process also facilitates chargeback prevention.

Consumers often view chargebacks as a consequence-free process that conveniently resolves their grievances and occasionally presents an opportunity for cyber shoplifting. By disputing illegitimate chargebacks, you’ll challenge this faulty consumer behavior, thereby reducing future instances.

However, the process isn’t easy—or without dangers. Confirming illegitimacy, a difficult task without the necessary technology, is required. Otherwise, you’ll run the risk of disputing legitimate criminal fraud.

If you do choose to fight, it’s advisable to work with a professional rather than attempt the delicate task on your own or utilize fully automated processes. Working with Chargebacks911 promises you’ll recover more revenue, keep future issuance rates low, improve customer retention, and enhance the merchant-issuer relationship.

Learn more about creating effective chargeback disputes.

The Secret to Chargeback Management Success: Human Intelligence

Automation is only effective if certain key factors can be predicted with some degree of certainty. Because humans are involved in every element of the chargeback process, there will always be unpredictability. Significant results cannot be generated with fully automated strategies.

That’s why Chargebacks911 ensures human intelligence is incorporated into every aspect of our prevention and dispute efforts. And, because of it, our results are unparalleled in the industry.

  • Chargebacks911’s solutions are created by former merchants who understand the unique challenges you face on a daily basis.
  • Our multi-layer quality control at each stage of the chargeback management process creates the most compelling disputes possible and ensures superior results.
  • Meticulous attention to detail prevents any errors that could potentially damage the merchant-issuer relationship.
  • Personal involvement identifies and rectifies issues that automation can’t address, including issuer declines, false positives, and other revenue-optimization opportunities.

You Do What You Do Best…Let Us Manage the Chargebacks

Don’t spend another second worrying about chargebacks. These financial headaches aren’t your specialty, they’re ours! Your focus should be on finding and retaining customers. Let us keep the chargebacks under control.

Ready to get started? Click on the button below. We’ll create a customized report showing exactly how much ROI you can expect.

Prevent Chargebacks.

Fight Fraud.

Recover Revenue.

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