Your Chargeback Rate: What’s Considered Normal & Why Does it Matter? A high chargeback rate has the potential to upset your cash flow and limit your options for accepting payments. How do you calculate your chargeback rate, though? What constitutes a “high” chargeback rate, and what is considered normal or acceptable? Even if we answer those questions, we’ve really only
Reserve Bank of India Introduces Major Change to Cardholder Data Rules [align-right][/align-right] In an increasingly interconnected world, changes in one national or regional economy can have effects that ripple across the entire global marketplace. That’s precisely what’s unfolding right now with new recurring transaction rules mandated by the Reserve Bank of India (RBI). In August 2019, RBI issued a framework
Merchant Fraud: How Fake Businesses Hurt Real Merchants Merchant fraud is one of the most overlooked types of fraud associated with retail. Issues like data breaches, identity theft, and account takeover may get the most press. However, fraud committed using fake merchant accounts, thereby allowing fraudsters to masquerade as legitimate businesses, can do their share of damage, too. Consumer fraud
We’re Nominated in Two Categories for Trading Industry Publication We’re excited to announce that we’ve been selected as finalists in two categories at the TradingTech Insight Awards 2021! TradingTech Insight delves into the world of trading technology, covering high-performance trading infrastructure, market data, real-time analytics, innovative technologies like AI and cloud services, and much more. The awards are designed to
We’ve Been Shortlisted for the Retail Systems Awards 2021 We’re thrilled to announce that Chargebacks911 has been selected once again as a finalist in the Data & Analytics Provider of the Year category at the Retail Systems Awards 2021! The Retail Systems Awards recognize innovation and quality of service in retail-facing technology providers. Organizers dedicate themselves to acknowledging the best
Monica Eaton-Cardone Offered Key Role on New Industry Group We’re excited to announce that Chargebacks911 COO Monica Eaton-Cardone has been invited to hold a seat on the newly-created Fintech Diversity Radar Advisory Board! What is the Fintech Diversity Radar? Financial technology is going to be one of the fastest-growing and most influential markets in the world over the next decade.
Monica Eaton-Cardone Explains What Strong Customer Authentication Means for Chargebacks Chargebacks911® COO Monica Eaton-Cardone, a globally recognized expert in the field of chargebacks and payment fraud, was recently featured in a new segment on FinextraTV. Finextra is a leading independent news and information source for the worldwide financial technology community. Finextra covers wholesale and retail banking, capital markets, insurance, and
Head of Card Scheme Compliance at Chargebacks911 Explores How SCA Rules Impact Merchants Chargebacks911 Head of Card Scheme Compliance Tracy Cray is one of Europe’s leading thinkers in payments and finance. In a new feature published by the Merchant Risk Council (MRC), Tracy explores a recently-published whitepaper and examines how Strong Customer Authentication (SCA) will affect online sellers. MRC is
COO & Other Experts Warns Against Fixating on Competitors, Rather Than Innovation As a business, it’s important to pay attention to what your competitors are doing and to try and stay ahead of the game. However, as Chargebacks911 COO Monica Eaton-Cardone explains in a new feature for Legalzoom, that shouldn’t be your primary focus. Legalzoom is a company dedicated to
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.