Chargeback Form Templates for a Better Chargeback Response As a merchant, if you receive a chargeback that you believe is invalid, you have the option to submit a response and try to recover your funds. This process is called chargeback representment, and it involves submitting several items, including a chargeback form commonly referred to as a rebuttal letter. A chargeback
First-Party Fraud is an Epidemic. Is Compelling Evidence 3.0 the Cure? It’s no secret that digital technologies and eCommerce are transforming retail. Reports show that the total transaction value in the digital payments segment is estimated to reach $3.53 trillion by 2027. That’s nearly double the amount projected for 2023. The downside to this surge in digital purchasing is a
How Accidental Fraud Can Come Back to Bite You Later Can fraud happen by accident? You might be surprised to learn that, not only is the answer “yes,” but it’s actually very common. Several factors can lead to cardholders engaging in accidental fraud. Lack of attentiveness, ignorance of rules, or even mistakenly using the wrong credit card are all common
We’re excited to announce that Chargebacks911 have been selected as finalists in the Best Mental Wellbeing Initiative category at the 2024 Great British Workplace Wellbeing Awards. The Great British Workplace Wellbeing Awards recognizes the people and organizations who are helping to make a true difference to the lives of the working population of the UK. This program shines a spotlight
We’re excited to announce that Chargebacks911 CEO Monica Eaton has been named the 2023 Philanthropist of the Year at the 13th Annual Globee Business Awards! The annual Globee Awards for Business are an international celebration of excellence across industries. This program honors organizations and individuals from around the globe who have made exceptional achievements in the world of business. With
We’re excited to announce that Chargebacks911 took home a silver award in the Corporate Social Responsibility Champions category at the 11th Annual Globee Awards for Leadership! The Globee® Awards for Leadership (formerly known as the CEO World Awards recognize exceptional leadership across all aspects of business and beyond. As a prestigious international program, the awards honor remarkable achievements and groundbreaking
The eCommerce market is worth trillions. However, as David Pirtle of Chargebacks911 notes in a few feature for EcomCrew, much of that profitability could be undercut if chargebacks are not managed effectively. Since 2015, EcomCrew has been delivering entrepreneurs and aspiring entrepreneurs all of the resources they need to start and grow their ecommerce companies. Today, EcomCrew is one of
The holiday shopping season is approaching. However, as Chargebacks911 CEO Monica Eaton notes in a new guest feature for InternetRetailing, this will be followed by the annual ‘chargeback hangover’, and retailers need to get prepared. InternetRetailing is “the magazine, portal and research source for European eXommerce and multichannel retail.” They are one of the leading titles for professionals in multichannel
Monica Eaton, one of the world’s foremost experts in the payments and finance space, was recently invited to share her thoughts in a new guest feature for The Daily Hodl. The Daily Hodl is one of the internet’s leading sources of cryptocurrency news and analysis, covering Bitcoin, Ethereum, Ripple, altcoins, and blockchain technology. Tens of thousands of individuals engage with
Events We're Attending
NRF 2024: Retail’s Big Show
Affiliate Summit West 2024
Payments MAGnified 2024
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.