These Terrifying Chargeback Stats Could Haunt You Well Past Halloween [align-right][/align-right] What scares you most? Vampires? Mummies? A zombie apocalypse? If you’re like most eCommerce merchants, the monster in the closet takes on a completely different form: chargebacks. Those unexpected payment reversals threaten to sap your revenue, steal your merchandise, slam you with unnecessary fees, and even jeopardize your business’s
Your Step-by-Step Guide to the Chargeback Life Cycle The chargeback life cycle seems like a pretty simple, straightforward process. The customer makes a purchase, disputes it, then it’s your turn to fight the dispute. At the end, one side wins while the other loses…right? Unfortunately, it’s not that easy. Depending on the situation, the chargeback cycle can take a lot
What Is a Bank Chargeback? A bank chargeback is not the same as your standard payment dispute. Your standard chargeback occurs when a transaction is reversed because something went wrong. That's the generic definition, but the term can mean different things depending on use. "Something wrong" could be anything from a technical glitch to a fraud claim. So, what's the
Our UK Branch Won the Silver Title at the 2018 Emerging Payments Awards! We’re incredibly pleased to announce that our UK-based subsidiary, The Chargeback Company, has been recognized once again at the Emerging Payments Awards! This year, we took the silver award for “Best Back Office Innovation.” We were also finalists in the “Best Use of Payments Data” category. Despite
Chargebacks911® COO Joins Expert Panel at Sofwerx Security Summit Join us on November 7 in Tampa to learn about the next-gen tech that is shaping the future of business. The Sofwerx Security Summit invites Chargebacks911 Co-Founder and COO Monica Eaton-Cardone to present a keynote as an industry expert at the event. Our main host, KineticFuse CTO Pete Slade, will speak
Monica Eaton-Cardone Shortlisted for Third Consecutive Year at ABA Stevie® Awards Chargebacks911 Co-Founder and COO Monica Eaton-Cardone has been recognized for the third consecutive year by the American Business Awards! This year, Monica earned a finalist slot in the “Woman of the Year – Technology” category. Final winners will be announced at a ceremony in New York on Friday, November
The Chargeback Company’s Director of Relationship Mgmt. Talks Open Global Payments Craig McClure, The Chargeback Company’s own Director of Relationship Management, offered his near-two decades of experience to readers in a recent feature for International Banker. The Revised Payments Services Directive (PSD2) and Visa Claims Resolution (VCR) are now in effect. More changes are coming soon, promising further shakeups for
Chargebacks Hold Merchants Back in a Booming Economy Chargebacks911® COO Monica Eaton-Cardone is a regular guest for Newmax Finance. In her latest appearance, Monica takes a look at chargebacks and how they’re holding merchants like you back during a booming market. Do You Know the True Cost of Chargebacks? “The total estimated cost of chargebacks reached $31 billion in 2017,”
Monica Eaton-Cardone Speaks on the Economics of Diversity in Tech Chargebacks911 COO Monica Eaton-Cardone was invited to offer her insight for a special guest feature on Entrepreneur.com on October 12. Monica is a widely-recognized leader in payments tech innovation. However, she’s also a passionate advocate for greater diversity in tech and other STEM-related fields. As she knows, developing a diverse
Events We're Attending
2018 MAC Midwest Regional
Phocuswright Conference 2018
DRV Fraud Prevention Day 2018
Who is Chargebacks911®?
Chargebacks911® is a dynamic risk management and chargeback remediation firm developed by merchants, for merchants. We dynamically help card-not-present merchants address both sides of the chargeback issue—prevention and representment.
We don’t just claim to be experts in chargeback reduction or responding to disputes: we’ve taken our experience as merchants and our expertise as industry leaders to create proprietary technologies and services that simply did not exist before … and have not been surpassed by any other source.
To see what ROI your company could expect, ask for our free custom report.
What does Chargebacks911® do?
Chargebacks911 is the original end-to-end chargeback management platform. We offer the first and only global solution that helps merchants fight chargeback fraud from both sides: prevention/risk mitigation and representment/revenue recovery.
We’re uniquely qualified in that our platform is based on both the viewpoint and practices of merchant and the viewpoint and practices of card issuers and acquirers. No one else can match our industry-leading win rate ... which is why no one else offers our performance-based ROI guarantee.
To learn more, request a free demo.
What solutions does Chargebacks911® offer?
Chargebacks911's solutions help merchants at every stage of the chargeback cycle. Using a combination of proprietary technology and expert human forensics, we track down the root cause of merchants’ chargebacks and prescribe customized solutions. This dual-layer management system provides solutions both before and after the chargeback issuance—including:
- Intelligent Source Detection™ Discover the true chargeback trigger
- Tactical Chargeback Representment Let the experts dispute chargebacks for you
- Merchant Compliance Review Eliminate merchant errors to prevent chargebacks
- Chargeback Alerts Stop criminal fraud chargebacks before they start
- Affiliate Fraud Shield Get more revenue with less risk from your affiliate programs
Is Chargebacks911® new to the industry?
Established in 2011, Chargebacks911® is no newcomer to the payments industry: our leadership consists of payment pioneers with over 145 years of combined expertise in the field. Our team developed the original comprehensive chargeback compliance solution that covers risk mitigation, remediation technology, and dispute management.
For more of the story, listen to this podcast interview with one of the company’s founders.
Which areas of chargeback management does Chargebacks911® handle?
At Chargebacks911®, we specialize in turnkey merchant solutions. Taking on responsibility for merchants’ total chargeback management allows us to fully address both sides of the chargeback issue: prevention and representment.
We also supply merchants with advisory tools like our Merchant Compliance Review--a thorough 106-point analysis designed to pinpoint any practices or oversights which might lead to chargebacks--and Affiliate Fraud Shield, designed to help maximize your affiliate marketing.
Whether you’re looking for assistance for certain aspects of your chargeback management efforts or need us to provide end-to-end support, we’re here to help. Simply sign up and leave the rest to us.