Do âno returns on custom itemsâ policies prevent chargebacks?

No. In fact, strict return policies that bar returns for custom items may encourage chargebacks, since disputing a charge is the only way a cardholder can possibly get their money back.

How do I prove an item wasnât damaged in shipping?

Asking the buyer for documentary proof of damage, and then comparing their footage to the evidence you collected prior to shipping, can help you prove that the shipment was not altered or damaged while in transit.

Is it legal to have a âno returnâ policy?

Yes, a âno returnsâ or âno refundsâ policy is legal as long as it is properly disclosed prior to purchase and checkout. Do note, however, that a strict return policy may lead to more chargebacks.

Can you chargeback a company that won't refund?

It depends. Youâll typically need to try and resolve things with the company directly before filing a chargeback. Youâll also need to see if you have grounds for a chargeback. If you agreed to an explicit âno refundâ policy at checkout, you are unlikely to win your dispute even if youâre denied a refund.

What evidence do you need for chargeback?

Evidence, like proof of purchase (via purchase orders, invoices, and receipts), proof of shipment (via photo or video evidence of the orderâs condition and the packaging process itself), and proof of delivery (via signed delivery receipts and photo proof of delivery) are compelling forms of evidence that can help merchants win chargebacks.

Types of Chargebacks Archives

Types of Chargebacks

Home Decor Chargebacks

This article outlines how to navigate home goods chargebacks with strategies for color disputes, subjective quality claims, and platform protection differences. With the right prevention strategies and representment tactics, merchants can win home decor chargebacks — whether they involve wall art, textiles, furniture, accessories, or more.

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