Turning False Declines Into Real Revenue

ChargeForward Conversations with Samuel Barrett

In a Nutshell

False declines quietly drain revenue, frustrate customers, and damage long term growth. In this episode of ChargeForward Conversations, we sit down with Samuel Barrett, Founder and CEO of Paytently, to unpack how real time payment orchestration helps merchants recover lost sales, improve acceptance rates, and scale globally without adding checkout friction. From routing logic and unified payment data to licensing strategy and platform evolution, this conversation breaks down what merchants should actually be paying attention to inside their payments stack, and why most are missing it.

Key Takeaways:

Why false declines are one of the most expensive and least visible problems in payments

How real time transaction routing improves acceptance without slowing checkout

What payment orchestration actually means, beyond the buzzword

How unifying acquirer data creates faster operational decision making

Where orchestration delivers the most value for cross border and higher risk merchants

Why Paytently evolved from a pure tech platform into a licensed financial institution

Meet Our Speakers:

Samuel Barrett

Samuel Barrett

Founder & CEO,
Paytently

Jarrod Wright

Jarrod Wright

VP of Marketing,
Chargebacks911

Episode Summary:

Most merchants only see the symptom of payment failure, not the cause. In this episode, Samuel explains how acceptance rates drop silently, why traditional setups struggle to respond in real time, and how orchestration platforms like Paytently reroute transactions intelligently before revenue is lost.

The conversation also explores the realities of building fintech infrastructure from scratch, the challenges of scaling across regions, and why licensing became a critical step in Paytently’s evolution. If you process payments globally or operate in complex risk environments, this episode offers a practical look at how smarter payment decisions are made behind the scenes.

All Podcast Episodes
We’ll run the numbers; You’ll see the savings.
triangle shape background particle triangle shape background particle triangle shape background particle
Please share a few details and we'll connect with you!
Revenue Recovery icon
Over 18,000 companies recovered revenue with products from Chargebacks911
Close Form