Key Takeaways:
Why chargeback risk varies across high-risk and emerging payment verticals
How customer behavior and transaction patterns can signal future disputes
Why recognizable billing descriptors and clear subscription terms matter
How to use proportional friction without creating unnecessary customer frustration
What merchants should look for when evaluating payment processors and dispute tools
Why chargeback prevention starts before a dispute is ever filed
Meet Our Speakers:
Jake Dovey
CEO and Founder,
PayModum
Justin Clements
Director of PR and Media Relations,
Chargebacks911
Episode Summary:
High-risk does not automatically mean high chargeback risk. In this episode, Justin Clements and Jake Dovey explore how merchants can identify the customer, transaction, and payment patterns that contribute to disputes across complex verticals. They discuss practical ways to reduce exposure, from improving billing and subscription communication to using transaction data and proportional verification, while also looking at how processors, acquirers, and dispute tools can support a stronger prevention strategy. The conversation reinforces a key point: high risk is a business characteristic, not a predetermined outcome.
