Key Takeaways:
Why friendly fraud continues to outpace traditional payment fraud as merchants' biggest concern
How merchant perceptions compare to Visa's estimates of first-party misuse
Why gross win rates often hide the true effectiveness of a chargeback program
The operational burden of collecting evidence across multiple systems
How Visa VAMP and evolving network rules are reshaping dispute management
Why understanding the root cause of chargebacks is critical to improving recovery rates
Meet Our Speakers:
Zak Matthews
Solutions Engineering and Partnerships Lead,
Chargebacks911
Jarrod Wright
SVP of Marketing & Revenue Operations,
Chargebacks911
Episode Summary:
Based on insights from the 2026 Chargeback Field Report, our experts explore why businesses are becoming more aware of first-party misuse, how consumer behavior continues to evolve, and why many organizations still underestimate the scale of the problem. They examine how Visa VAMP, changing network rules, and new evidence requirements are influencing dispute management strategies. They also share practical insights into where merchants should focus their efforts to reduce friendly fraud, improve operational efficiency, and better protect revenue as the payments landscape continues to evolve.
For more eye-opening stats, download the 2026 Chargeback field Report.
