Revealing the Secret Science of Chargebacks911®

Is There a Secret Formula for Chargebacks911’s Success?

To many, it can seem as though what we do here at Chargebacks911® is magic. After all, we are able to generate better results than anyone else.

Of course, there is no magic spell for revenue retention; rather, it’s our advanced, scientific approach to chargebacks which enables us to offer near-supernatural benefits to eCommerce merchants.

A Unique Perspective on eCommerce Risk

Mitigating the risk of friendly fraud is a science, and no one understands that science with greater clarity than Chargebacks911.

Our body of experts are the ultimate chargeback geeks. The Chargebacks911 team is comprised of some of the industry’s top thought leaders, analysts, and problem solvers, but what is it which ultimately sets Chargebacks911 apart from other solution providers?

The core of what makes our company the most forward-thinking voice in chargeback risk mitigation is the unique paradigm around which the organization is based. Our concept and our technologies have always been guided by our adherence to a few key characteristics:

• Customizable: All our solutions can be adapted to fit the unique needs of each specific business.
• Dynamic: Since static technologies have limited impact on a constantly-evolving problem, we remain agile and dynamic.
• Scalable: Our technologies grow alongside the business, rather than demanding upgrades over time.
• Active: Other solutions can only respond to attacks once they happen—our technology can proactively prevent fraud over time.

The Secret to Our Success

Other solution providers rely on fully-automated, autonomous capabilities. They boast that by relying on automatic technologies, merchants can streamline processes and optimize the efficient allocation of resources. However, this offers only a limited, one-dimensional understanding of the problem at best, and is often quite detrimental in the long run.

As Microsoft founder Bill Gates explained:

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

The guiding philosophy of Chargebacks911 is that human intelligence is needed to ensure automation enhances efficiency, rather than enabling inefficiency.

Automated solutions which rely solely on machine learning are reactive. Without human oversight and analysis, machines cannot keep up with the pace at which new sources of risk develop. Chargebacks911 understands this fact and offers a comprehensive, multi-dimensional view of the problem. We are the only solution providers able to offer merchants a clear understanding of the true sources of chargeback losses, because we are the only solution providers to synthesize machine learning and human forensic guidance.

Our base formula relies on 40% technology, 40% human intellect and 20% big data analysis. This unprecedented combination of patent-pending technologies, machine learning, and human forensics is the key to what makes Chargebacks911 an unrivaled force as an eCommerce solution.

Scientific Chargeback Solutions

What makes Chargebacks911’s solutions so unique?

We gather and analyze transaction information through a dual-validation system, employing our own proprietary, static logic against dynamic, rule-based logic. Our efforts are the result of more than 944 industry integrations and analysis against 22 different intelligence sources.

Intelligent Source Detection™

Our Intelligent Source Detection™ technology is the foundation of our approach to chargeback management. Using this invaluable analytic tool, we can build a comprehensive picture of your payments process, identify chargeback sources, and provide the corresponding solution.

Intelligent Source Detection™ is the only product capable of chargeback source identification. This enables our experts to devise a custom-tailored strategy based on scientific data which will pinpoint the precise points of revenue loss.

Tactical Chargeback Representment

With friendly fraud representing as much as 86% of all chargebacks, there are ample opportunities for merchants to recover revenue in cases of illegitimate chargebacks. The problem is that representment can be time-consuming, complex, and offers no guarantee of success.

By applying our Tactical Chargeback Representment to results yielded from Intelligent Source Detection™, Chargebacks911 is able to identify additional monetization opportunities and create more effective representment cases, generating unprecedented net win rates.

Affiliate Fraud Shield

Affiliate marketing can be a highly-effective technique for capitalizing on new revenue sources; unfortunately, affiliate fraud can easily derail a campaign, turning it into a waste of time and money. Affiliate fraud is one of the most difficult-to-detect forms of revenue loss, but with Chargebacks911’s Affiliate Fraud Shield, merchants finally have the solution they so desperately need.

This first-of-its-kind technology identifies previously undetectable affiliate fraud, retaining advertisers’ revenue while also saving them from unnecessary expenses. As a post-authorization solution, this technology won’t increase checkout friction, jeopardize conversions, or generate false positives.

Merchant Compliance Review

Aside from friendly fraud, merchant error is the second most-common source of chargebacks and the associated revenue loss. Our Merchant Compliance Review is a holistic overview of merchants’ policies and procedures, employing a 106-point inspection scientifically designed to identify practices resulting in incidental loss.

The data collected through our comprehensive review will reveal any undetected chargeback triggers and assist our specialists as they recommend the course of action necessary to address those shortcomings.

Unprecedented Integrations: Efficient, Agnostic, and Rapid Deployment

The range of technologies offered by Chargebacks911 are not intended to be a one-size-fits-all solution. Our research reinforces the idea that what merchants need is a solution specific to the dynamics of their industry and the environment in which they operate. And since time is of the essence, it’s imperative that a solution be deployed without delay.

Whether the primary goal is prevention or revenue recovery, lengthy integrations are not ideal. Our solutions are designed to remove traditional barriers to decision making so businesses can experience results risk-free, without delay, and when they need us most.

Our solutions are guaranteed to work, completely agnostic, and incredibly customizable.

Putting Our Methodology to the Test

The science behind our solutions is consistent and straightforward: to prevent chargeback losses, merchants must be able to identify the sources of chargebacks, then apply the appropriate solution.

Are you ready to put our methodology to the test? Contact Chargebacks911 for a free ROI analysis to learn just how effective our methodology can be when applied to your unique chargeback issues.