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Monica Offers Insight on Boosting Team Morale for Forbes

Adaptability is the Most Important Quality a Leader Can Have at the Present Moment

As Co-Founder and COO of Chargebacks911®, Monica Eaton-Cardone manages more than 350 employees spread across three different continents. As such, she’s had to master the art of maintaining employee morale, as she shares in a recent feature for Forbes.

Forbes Magazine has been one of America’s leading publications in business and finance for more than a century. Reaching millions of readers every day, the publication’s online digital platform stands as one of the business world’s most reliable sources of news, information, and expert insight.

Monica, herself a regular communist for Forbes, spoke with Nigel Davies to offer her insight on this important subject. In her view, adaptability and compassion are two of the most important qualities a leader can have.

“You need to make an effort to show your team that you understand, and that you're willing to work with them while their daily workflow is interrupted,” Monica explains. “We’re all trying to figure out how to navigate through this unprecedented situation.”

Leaders need to understand the fluidity of this situation and work with their employees to respond. This can mean extending deadlines, accommodating changing schedules, and taking time to reinforce that employees’ efforts are valued and appreciated.

“I believe that it’s possible to raise morale and promote unity in the workplace with an empathetic and grateful attitude.”