Chargeback Laws: What’s the Legal Basis for the Chargeback Process?
You want to do right by your customers. This is especially true when a dispute arises, and you find yourself at odds with a buyer. You both have set rules to follow here. So, it helps to know what the rules are before getting started.
When customers are the victims of payment fraud or deceptive merchant practices, they have the right to file a chargeback. But where does that right come from? Are there credit card chargeback laws on the books guaranteeing consumer protections against fraud?
As a matter of fact, there are.
Chargeback laws date back almost five decades. At that time, credit cards were still a new innovation. Of course, a lot’s changed since the mid-Seventies. So, let’s take a look at the laws governing the chargeback process, and see how they’ve held up over the decades.
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The Beginning: Truth in Lending & Fair Credit Billing
We’ve discussed Section 75 of the Consumer Credit Act on the blog before. However, Section 75 only applies to UK consumers. Here in the US, three critical pieces of federal legislation set the foundation for the chargeback system:
The Truth in Lending Act (TILA)
This law was originally enacted as Title I of the Consumer Credit Protection Act. The original purpose of TILA was to promote the informed use of consumer credit. For example, the act allows consumers to cancel some credit transactions involving a lien on the person’s primary home.
In 1970, legislators expanded the law, prohibiting issuers from sending unsolicited credit cards to consumers. Several other amendments and updates to the act, such as those contained in the 2010 Dodd-Frank Act, passed into law in successive decades.Learn more about the Truth in Lending Act
The Fair Credit Billing Act (FCBA)
Six years after the original legislation passed, the FCBA came about as an update to TILA. This ruleset helped clarify details of the original legislation–specifically how they pertain to the following:
- Practices tied to credit cards.
- How to provide a means to dispute credit billing.
- How to disclose maximum interest rates in a variable-rate credit contract.
The Electronic Funds Transfer Act (EFTA)
The Electronic Fund Transfer Act (EFTA, sometimes referred to as Regulation E) is a federal mandate aimed at financial institutions requiring banks to provide certain information to customers regarding electronic fund transfers (EFTs). It also regulates how banks respond to consumer complaints and limits liability for lost or stolen debit cards.
The EFTA was first enacted in 1978. It was adopted as a direct response to the increased use of Automated Teller Machines (ATMs). The mandate requires transparency from financial institutions concerning electronic transfers. It also limits consumer liability for unauthorized transactions.
The Act also governs how financial institutions assign liability if a customer’s card is lost or stolen. For merchants, this may be the essential aspect of the mandate.Learn more about the Electronic Fund Transfer Act
Ultimately, the Uniform Commercial Code, or UCC, outlines current chargeback practices.
The UCC aims to standardize the laws governing sales and commercial transactions throughout the US market. This is an important function; the UCC ensures that companies can look to a single, reliable authority for compliance. Otherwise, they’d have to deal with a complicated patchwork of state and territorial laws to conduct interstate commerce. This would be impossible for most businesses to do.
Interpreting the UCC & Chargeback Laws
Currently, the UCC outlines consumers’ credit card chargeback rights under U.C.C. – Article 4 – Bank Deposits and Collections (2002) > Part 2. Collection of Items: Depositary and Collections Banks > § 4-214. Right of Charge-Back or Refund; Liability of Collecting Bank; Return of Item.
This section includes six key paragraphs. Let’s look at each one, see if we can decode the legalese and give some clarification on what it really means.
If a collecting bank has made provisional settlement with its customer for an item and fails by reason of dishonor, suspension of payments by a bank, or otherwise to receive settlement for the item which is or becomes final, the bank may revoke the settlement given by it, charge back the amount of any credit given for the item to its customer's account, or obtain refund from its customer, whether or not it is able to return the item, if by its midnight deadline or within a longer reasonable time after it learns the facts it returns the item or sends notification of the facts. If the return or notice is delayed beyond the bank's midnight deadline or a longer reasonable time after it learns the facts, the bank may revoke the settlement, charge back the credit, or obtain refund from its customer, but it is liable for any loss resulting from the delay. These rights to revoke, charge back, and obtain refund terminate if and when a settlement for the item received by the bank is or becomes final.
A collecting bank returns an item when it is sent or delivered to the bank's customer or transferor or pursuant to its instructions.
A depositary bank that is also the payor may charge back the amount of an item to its customer's account or obtain refund in accordance with the section governing return of an item received by a payor bank for credit on its books (Section 4-301).
The right to charge back is not affected by:
- (1) previous use of a credit given for the item; or
- (2) failure by any bank to exercise ordinary care with respect to the item, but a bank so failing remains liable.
A failure to charge back or claim refund does not affect other rights of the bank against the customer or any other party.
If credit is given in dollars as the equivalent of the value of an item payable in foreign money, the dollar amount of any charge-back or refund must be calculated on the basis of the bank-offered spot rate for the foreign money prevailing on the day when the person entitled to the charge-back or refund learns that it will not receive payment in ordinary course.
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Chargeback Laws are Just One Part of the Equation
The credit card chargeback laws outlined above form the foundation of the chargeback system here in the US. But of course, they’re just the basics. You also need to account for decades of overlapping—and often redundant—industry policies and practices.
The rules outlining how you conduct a chargeback vary based on the card scheme. In fact, the guide outlining Mastercard chargeback rules alone is more than 400 pages long!
Plus, those rules can change at any time. For example, Visa overhauled its entire process in 2018 with the Visa Claims Resolution system. Mastercard did something very similar with their Mastercard Dispute Resolution initiative. Other minor updates and rule changes happen constantly.
The payments industry is infamous for inconsistency. That’s why bad actors find it easy to abuse processes and leverage them to commit fraud. Others, simply unable to understand the rules, accidentally cause tens of billions dollars in losses every year due to friendly fraud. The chargeback laws, as they exist, are vital consumer protections, but they're in desperate need of an update to bring them in line with the realities of the digital marketplace.
Better Compliance. Better Results.
Confused yet? Don’t worry: you’re not alone.
Trying to navigate through decades’ worth of chargeback laws is not an easy task. As a result, many businesses choose to simply write-off chargebacks as something that’s too complicated to bother with.
This is not the right approach, though. After all, you should spend valuable time growing your business, not researching arcane credit card chargeback laws and network regulations. You can’t afford to let those efforts go to waste.
Better chargeback management is possible, and it can make everything a lot easier in the long run. Continue below and learn how you can free-up time and resources and recover revenue in the process.