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Chargeback Costs

Chargeback Costs

What is the Cost of Chargebacks? The Truth Will SHOCK You.

How much do you think businesses lost to chargebacks in 2017? $10 billion? Maybe even $20 billion? If you guessed that the total cost of chargebacks came to $31 billion in a single year…sorry, you’re still not even close.

Uncovering the True Cost of Chargebacks

Chargebacks have a profound impact on the bottom line of the entire payments ecosystem. They sap sales revenue and merchandise, they hit businesses with added fees and administrative costs, and they threaten critical relationships between merchants and institutions.

New data published by Javelin reveals the total chargeback costs incurred by both merchants and banks in 2017:

Merchant Losses
Bank Losses

All totaled, the losses identified came to roughly $31 billion that year; however, that’s just looking at one part of the picture. The financial impact of chargebacks goes much deeper than just what we can see directly connected to a transaction dispute.

Disputes produce broader institutional trends over time that impact merchants, banks and, ultimately, the consumer base.

False Declines

False Declines

Merchants, afraid of suffering a chargeback, are more likely to adopt strict and inflexible standards for transactions flagged by front-end fraud tools. As a result, eCommerce merchants decline millions of legitimate transactions each year.
Return Fraud

Return Fraud

The average merchant understands that a return is better than a chargeback. As a result, more businesses accept returns against their own business policies and allow return fraud to go unchallenged.
Threats to Merchant Sustainability

Threats to Merchant Sustainability

Increased chargebacks threaten to push merchants close to established chargeback thresholds. This would mean more merchants losing their MIDs, or at least being forced to work only with high-risk merchant processors…which will typically mean much higher fees.
Acquirer Margin Compression

Acquirer Margin Compression

Lost MIDs mean lost revenue sources for acquirers, which would have an immediate impact on their bottom lines. In the longer term, chargebacks necessitate more time and resources dedicated to administration, further squeezing merchant acquirers’ margin of profitability.
Increased Issuer Costs

Increased Issuer Costs

More chargebacks mean more time spent adjudicating cases, reviewing evidence, and exchanging information back and forth with acquirers and card associations. Like acquirers, issuing banks will also see more and more of their resources dedicated to administrative costs.
Rising Prices for Consumers

Rising Prices for Consumers

The chargeback costs forced on merchants and banks will ultimately filter back down to the consumer level through increased prices and banking fees. Consumers could experience fewer options, as well as more declined transactions.

Chargebacks are the eCommerce butterfly effect. If you factor-in all the immediate merchant costs related to chargebacks, as well as the broader impact on issuers, acquirers, and consumers, the true cost of chargebacks comes to…

More than $150 BILLION Every Year.

…how much is your share?


That’s right: the true financial impact of chargebacks stands at more than $150 billion every year.

Chargebacks may be an important consumer protection mechanism. However, abuse of the system led to the current situation, which benefits no one. This isn’t a new problem, but it’s become too big to ignore.

New processes and technologies like Visa Claims Resolution might reduce some of the burden, but chargeback losses will grow faster than any industry player can respond. There’s only one truly effective response to tackle the problem: Chargebacks911®.

No chargeback company offers the kind of proactive solutions and innovative technologies developed by the Chargebacks911 team for both merchants AND banks:


Reactive solutions can only respond to chargebacks. Our dynamic approach works before and after the transaction to fight disputes while fostering long-term chargeback reduction. No one on the market can promise our results, which is why they’re backed by a 100% ROI guarantee…all without jeopardizing customer relations.

Chargeback Costs

50 Insider Tips for Preventing More Chargebacks

In this exclusive guide, we outline the 50 most effective tools and strategies to reduce the overall number of chargebacks you receive.

Free Download


Chargebacks911 is not just for merchants; issuers and acquirers alike benefit from the unparalleled, revenue-generating strategies developed by our team of industry experts. We rely on decades of institutional experience to develop never-before-seen methods for revenue retention and operating expense reduction:

  • Eliminate fines and penalties with compliance intelligence
  • Improve dispute resolution efficiency
  • Enable real-time decisions with streamlined data management
  • Custom reviews turn liabilities into opportunities 

Don’t Waste Another Dollar…Consult the Pros.

The facts speak for themselves: all the lost revenue, false declines, penalties, and additional overhead make chargebacks are a problem you can’t afford to ignore any longer. You need a chargeback company…so why settle for anything but the best?

Chargebacks911 offers the industry’s best track record for both fighting chargebacks and preventing disputes. Ready to say “no more” to sky-high chargeback costs? Find out how much you will save with an ROI analysis below.

Prevent Chargebacks.

Fight Fraud.

Recover Revenue.