Asia-Pacific eCommerce

February 11, 2021 | 7 min read

Asia-Pacific eCommerce

APAC Region is Booming, but Rapid Growth Opens the Door for Fraud

We’ve seen exponential growth in the card-present and card-not-present markets across the globe in the last decade. However, year-over-year growth has been most dramatic in emerging markets, including many of those in the Asia-Pacific (APAC) region.

Take China, for instance: the Chinese payment card market saw annual growth around 50% between 2013 and 2017. And, as more payment cards find their way into consumers’ hands, we see more opportunity for eCommerce merchants to expand into these arenas.

Rapid Expansion in APAC Markets

In our Global eCommerce Trends for 2017 and Beyond guide, we noted that the Asia-Pacific region would represent a projected 41.1% of global online retail by 2019. That projection proved to be fairly accurate. Looking forward, all indicators suggest that it will continue to grow.

We noted the incredible growth of the payment card market in China above. And, as the world’s second-largest consumer economy, China occupies a central position in the APAC market. However, it’s not the only space to watch: in fact, many of the most dynamic markets are situated to China’s south.

Source: World Bank

In the six markets featured above, we see that internet penetration varies widely across this part of the APAC region. We go from 89% in Singapore, which actually outstrips internet penetration in the United States in 2019 (87%), to less than half that figure in The Philippines.

Projecting ahead one year, the internet is now believed to reach roughly 400 million people throughout the entirety of Southeast Asia. This is nearly 70% of the total population of the region.

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According to the Nilson Report, global-branded cards issued in the Asia-Pacific region are projected to generate 288.01 billion purchase transactions in 2025. In all, these consumers will account for 44.86% of the world’s total purchase transactions. That’s double the US market.

Along with a surge in APAC card payments, we anticipate a substantial increase in the use of alternative payment methods. For instance, many of the transactions carried out via the networks cited above will be conducted using QR code-based payments. This is already a popular payment choice in China, where millions of consumers opt to make payments via mobile devices that are tied to UnionPay accounts.

Finally, we want to point out that the number of cards issued in the APAC market is growing at an annualized rate of 9.4% per year versus 2020. This growth rate just barely edges out that of the Latin American market (9% per year), but is still much slower than the fastest-growing region, the Middle East and Africa (21.8%). This reflects APAC’s dual position in the global market as both a stable and massively-powerful economic region, as well as a space that still has plenty of room for further development.

4 Threats Facing Merchants in APAC Space

This rapid change in the Asia-Pacific market is good news…at least at first glance. However, there are downsides associated with rapid growth in the card-not-present space.

As happened in the US and Europe over the last decade, we’re seeing accelerated development contend with legacy payments infrastructure and regulations. This has led to the development of some troubling trends in the APAC payments area:

Customer Expectations are Out of Step With Industry Limitations

Customer Expectations are Out of Step With Industry Limitations

Consumers have come to expect their eCommerce experiences to be largely frictionless. However, merchants are struggling to meet these expectations and to make necessary investments to keep pace with technological developments. Merchants may look to automate processes, but this can create other problems if handled incorrectly, such as false positives and increased chargeback issuances.

New Fraud Threats Siphoning Revenue Away From Merchants

New Fraud Threats Siphoning Revenue Away From Merchants

Fraud tactics like application fraud, account takeover, and social engineering are all key fraud vectors in the APAC market. While these tactics may not present themselves up-front as merchant-facing attacks, merchants often end up covering the cost of losses once the fraud is discovered.

More Difficult to Ensure Data Security

More Difficult to Ensure Data Security

Technology-driven change, such as the widespread adoption of social media, allow fraudsters to collect personal data more easily. In turn, this makes it easier for bad actors to carry out additional fraud threats over time.

Inconsistent Regulatory Standards Across PSPs

Inconsistent Regulatory Standards Across PSPs

We’ve seen the rise of alternative payment service providers with faster onboarding. But, because many of these entities are new, their regulatory status and compliance standards can be uncertain, causing issues. At the same time, the flexibility these PSPs offer can influence customer expectations for more conventional service providers.

[tweet "Merchants are forced to choose between adding layers of security and compromising the customer experience, or seeing more fraud losses."]

These trends have made fraud a major concern for businesses operating in the region. Many merchants and financial institutions feel forced to choose between adding layers and layers of security—thereby compromising the customer experience—or suffering from increased costs due to fraud losses.

In general, players have to balance restrictive controls against business growth opportunities. Banks can alleviate some pressure by addressing fraud in a more agile, integrated manner. They can invest in intelligent automation, for example, and devote resources to building integrated technology platforms. Financial institutions won’t be able to fix everything on their own, though.

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What Merchants Can Do

The Asia-Pacific market offers tremendous opportunities for merchants in the card-not-present space. However, they need to be conscious of new and developing fraud threats in the region.

Financial institutions, regulatory bodies, card networks, and other parties will play a major role in helping reduce fraud risk…eventually. For now, though, the bulk of the burden is falling to merchants, who must take security into their own hands.

Merchants must adopt a strategy capable of striking a delicate balance. They need to flag and intercept fraud, while satisfying customers and providing a smooth, easy experience with minimal friction. Some best practices that will facilitate this include:

  • Requesting the card security code (CVV, for instance) at checkout.
  • Offering account creation, but making it optional.
  • Requiring complex, unique passwords for accounts.
  • Deploying 3-D Secure 2.0 technology.
  • Employing passive, back-end fraud tools like geolocation and IP verification.
  • Allowing for auto-populating fields, but requesting that customers verify the information.
  • Offering two-factor authentication and biometrics, when available.
  • Making customer service information clearly visible, and providing round-the-clock assistance.
  • Offering a bonus for accepting store credit in place of cash during the return process.
  • Allowing customers to either save their cart and come back later, or assemble a wishlist.

The APAC region will be the most exciting market on Earth over the next decade. Merchants can reach millions of new customers by operating in this arena. However, they must take steps to counter risk and put fraud prevention at the top of their priority list.

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