The Reasons Chargebacks are Filed
and the Gray Areas in Between
What started as a crucial element of consumer protection has since been manipulated into a consumer driven tool to commit fraud. Chargeback reasons no longer serve their intended purpose.
A Chargeback Definition: An Expert Explanation of Chargebacks - What They Are and What They Mean for Your Business.
Whether you are a merchant who has received his first chargeback or a consumer curious about how chargebacks work,
The Role Chargebacks Play in High Risk Credit Card Processing
All business ventures come with a fair amount of unpredictability. Avoiding certain hazards seems obvious, while other risks might be worth the gamble. One situation isn’t as clear-cut as it may seem.
Pre-Compliance Chargebacks: What are They and What do They Entail?
Pre-compliance chargebacks are a topic of mass confusion in the processing world today. These chargebacks (sometimes referred to as chargeback reason code 98) are misunderstood by merchants,
Stats Show mCommerce Continues to Increase Both Profits and Risks
The popularity of mobile commerce is flourishing. Consumers are gaining confidence in mCommerce security and have come to rely on mobile’s ease of use.
Earlier this month, PlayStation users found that their PlayStation Network accounts had been hacked, and that "the hackers had made hundreds of dollars' worth of fraudulent purchases". (1) Unfortunately for the victims, they were given just two choices by Sony: "pay hundreds of dollars to cover the fraudulent charges,
Visa's Pre-Arbitration Chargeback Process
You’re probably already familiar with the concept of chargebacks. If not, be sure to check our blog article explaining what a chargeback is.
The concept of a pre-arbitration chargeback, however,
Chargeback Reason Code 57: Fraudulent Multiple Transactions
Each chargeback is accompanied by a numeric reason code. Mastercard and Visa chargeback reason codes vary, but each credit card network maintains a list to help merchants understand what caused the dispute.
Sony and Customers Clash Over Chargeback Policy
A recent scuffle between Sony and their customers illustrates the difficult situations surrounding chargebacks and begs the question: is it possible to take chargeback prevention too far?
Chargeback Reason Code 71: Declined Authorization
Unfortunately, many chargebacks are caused by merchant error. Visa chargeback reason code 71 is the perfect example (Visa chargeback reason code 74 is another). Criminals and friendly fraudsters don’t cause these profit losses;