pre arbitration

Pre-Arbitration Chargeback

Visa's Pre-Arbitration Chargeback Process

You’re probably already familiar with the concept of chargebacks. If not, be sure to check our blog article explaining what a chargeback is.
The concept of a pre-arbitration chargeback, however,


Visa Chargeback Reason Code 57

Chargeback Reason Code 57: Fraudulent Multiple Transactions

Each chargeback is accompanied by a numeric reason code. Mastercard and Visa chargeback reason codes vary, but each credit card network maintains a list to help merchants understand what caused the dispute.

Sony Chargebacks

Sony Chargeback Policy

Sony and Customers Clash Over Chargeback Policy

A recent scuffle between Sony and their customers illustrates the difficult situations surrounding chargebacks and begs the question: is it possible to take chargeback prevention too far?


Visa Chargeback Reason Code 71

Chargeback Reason Code 71: Declined Authorization

Unfortunately, many chargebacks are caused by merchant error. Visa chargeback reason code 71 is the perfect example (Visa chargeback reason code 74 is another). Criminals and friendly fraudsters don’t cause these profit losses;


Visa Chargeback Reason Code 62

Chargeback Reason Code 62: Counterfeit Transaction

In general, the Visa reason codes are pretty easy to understand. The titles aptly describe what went wrong with the transaction. However, some aren’t as self-explanatory as others.


Visa Chargeback Reason Code 76

Chargeback Reason Code 76: Incorrect Currency or Transaction Code, or Domestic Transaction Processing Violation

Chargebacks that result from processing errors are costly and unnecessary. Visa chargeback reason code 76 is just such an example: a merchant doesn’t communicate properly or makes a simple processing mistake.


Visa Chargeback Reason Code 74

Chargeback Reason Code 74: Late Presentment

By analyzing chargeback reason codes, merchants are able to see patterns in their management efforts. For example, there are several Visa chargeback reason codes that result from transaction processing errors.

Chargeback Reason Codes

Mastercard and Visa Chargeback Reason Codes

A Detailed Description of Mastercard and Visa Chargeback Reason Codes

Each chargeback is accompanied by a reason code. These numeric codes differ by card network, but all theoretically serve the same purpose: to describe the motivation behind the transaction dispute.


Visa Chargeback Reason Code 41

Chargeback Reason Code 41: Cancelled Recurring Transaction

Each of the major credit card companies have their own set of chargeback reason codes. These reason codes — like Visa chargeback reason code 41 — are used to explain the cardholder’s grievance and help the merchant understand what led to the chargeback.