Great news!
Our Unified Dispute Management System (UDMS) has received two honors at the 2026 eCommerce Awards. UDMS won gold in the Best eCommerce Payment Solution category, plus bronze in the Most Innovative Use of AI in Optimisation category.
The Best eCommerce Payment Solution category recognizes technology that helps businesses improve the way they manage and process payments. Chargebacks911 took the top honor in the category, with UDMS recognized alongside finalists including Ecommpay and APEXX Global. Meanwhile, the Most Innovative Use of AI in Optimisation category recognizes innovative applications of artificial intelligence to improve eCommerce operations.
“We’re honored to have UDMS recognized in two categories at this year’s eCommerce Awards,” said Monica Eaton, Founder and CEO of Chargebacks911. “Winning gold for Best eCommerce Payment Solution and bronze for Most Innovative Use of AI in Optimisation reflects the value of bringing payments intelligence, automation, and AI together in a single platform. It’s a recognition of the work our team has done to address some of the most complex challenges facing merchants today.”
UDMS is designed to unify dispute management and payment data within a single system, helping businesses gain greater visibility across the dispute lifecycle. By combining automation, advanced data capabilities, and AI-driven technology, UDMS helps merchants streamline dispute operations, identify patterns, and make more informed decisions about payment risk and revenue protection. The dual recognition at the 2026 eCommerce Awards reflects the platform’s application across both payment management and AI-powered eCommerce optimisation.
“AI can create real value when it is applied to practical business problems,” Monica added. “Our goal with UDMS has always been to make dispute management more intelligent, connected, and efficient. We’re proud to see that approach recognized by the eCommerce Awards, and we’re grateful to everyone who has helped us continue developing the platform.”
Click here to learn more about the 2026 eCommerce Awards and to see a complete list of winners and nominees.
