eCommerce Fraud Knowledge Guide

Social Engineering

  1. Articles
  2. eCommerce Fraud
  3. Social Engineering
  4. Common Social Engineering Fraud Tactics

Knowledge Guide Chapters

  1. What is Social Engineering Fraud?
  2. Common Social Engineering Fraud Tactics
  3. Social Engineering Statistics & Financial Impact
  4. Social Engineering Examples
  5. Identify Social Engineering
  6. Prevent Social Engineering

Common Social Engineering Fraud TacticsThe Modern Scammer’s Many Masks

Craig McClure | November 4, 2025 | 4 min read
Common Social Engineering Fraud Tactics

Outlining the Top 10 Most Common Social Engineering Scams

Think social engineering is just about a sketchy email? Think again.

While phishing is part of the playbook, social engineering fraudsters have a much larger set of nasty tricks up their sleeves. For example, they might call you pretending to be your bank, send a targeted email to your CFO, or use threats to scare you into complying. Worse, their methods aimed to exploit human trust are constantly evolving.

In this chapter, we detail the most common tactics fraudsters use to get past your defenses.

Social Engineering

Psychological influence and deception can cause you to voluntarily and unknowingly give up your credentials to bad actors. Here’s how to protect yourself against social engineering attacks.

Top 10 Most Common Social Engineering Scams

TL;DR

Some of the most popular social engineering fraud tactics include BEC scams, catfishing, pretexting, and phishing. Scareware, tailgating, water holing, and quid pro quo attacks are also common.

The point of social engineering is to be customized to the victim. Thus, there are almost as many ways to engage in social engineering as there are humans out there. Here are a few of the most common tactics, though:

Business Email Compromise (BEC)

Business email compromise, commonly abbreviated to BEC, is a scam conducted through email. With a BEC attack, an email will appear to come from a legitimate source within the business. However, the sender is an imposter attempting to trick other members of the organization to divulge sensitive information.

Catfishing

Catfishing is a particularly cruel scam, also known as a “honey pot” scam, in which a fraudster poses as a romantic love interest via an online dating site or app. The catfisher will develop and maintain an online relationship with their victim for several days to weeks. They may then claim to be in a “tough spot,” or are going through some emergency, and convince the victim to send them money.

Pretexting

Pretexting revolves around the word “pretext.” It means to provide someone with a half-truth or series of small lies in order to convince someone that the speaker does so from a position of authority. A great example of this would be someone posing as an HR representative and pretending to arrange documents and meetings with an employee of a company. In the process, the employee would inadvertently provide the scammer with bank information, their social security number, or other sensitive information.

Phishing

Phishing is the practice of tricking a targeted individual into voluntarily giving up access to personal information. The target is typically financial data, but any personal account could be subject to an attack. Phishing is the most common of all social engineering attacks. In fact, the tactic works so well, and so often, fraudsters have applied the tactics to newer methods, like vishing, clone phishing, and spear phishing.

Scareware

Social engineering scams are most effective when the victim is stressed or in a state of heightened emotion. Scareware was invented to literally “scare” victims into an action. For example, clicking a malicious link, downloading malware, or sharing fraudulent links with others. Scareware is generally targeted toward very young individuals or older generations that are less tech-savvy.

Tailgating & Piggybacking

Tailgating is a physical attack performed by someone willing to physically enter a company or organization as a means to steal data or deliver malware to a centralized database. This gutsy tactic requires someone willing to either pose as an employee of that company or a worker hired to fix a computer, wifi, or some other imaginary issue.

Scammers develop new tactics every day.

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Water Holing

This is an old hunting term. It essentially means “finding prey where they gather.” The idea would be to first learn about the potential victim’s habits and likes online. Once habits have been identified, the fraudster will inject a marketing email, promo code, or webpage with malicious code from often-visited sites to attract clicks.

Quid Pro Quo

Quid pro quo means “this for that” in Latin. This implies that someone will give you something in exchange for something else. In a social engineering context, quid pro quo attacks seek to make allies of potential victims through empty promises, which the scammer has no intention of fulfilling.

Baiting

Bad actors weaponize human curiosity by leaving an infected device, like a USB drive, in a public space for an employee to find. Baiting attacks exploit a victim’s well-intentioned desire to be helpful by finding the “owner” or investigating the drive. But, this is all it takes to unleash malware.

Diversion

This tactic is especially damaging for eCommerce merchants who rely on logistics providers to fulfill orders. In this scam, bad actors contact your shipping carrier or a fulfillment employee, impersonate the customer, and provide a “new” delivery address. By doing so, the fraudsters trick your delivery partners into rerouting high-value goods directly into the wrong hands.

This list is not exhaustive by any means. There are literally countless ways by which social engineers seek, target, and attack victims from every walk of life.

Why, though? Why would fraudsters go to so much trouble to defraud a person, business, or institution when it could be incredibly risky for them?

Ultimately, social engineering is so popular because it’s so effective. Humans are often the weakest link in the fraud chain. Targeting them is often much simpler than developing and testing costly software to work around fraud detection tools.

Tricking a human being into making a mistake doesn’t cost much more than the fraudster’s time. It’s a lot easier than attempting to brute force their way through a company’s security system. 

Next Chapter

Social Engineering Statistics & Financial Impact

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