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Chargebacks911® COO’s Top Crisis Management Tip

Monica Eaton-Cardone Underscored Importance of Kindness With MyCorporation Blog

Chargebacks911® COO Monica Eaton-Cardone joined 21 fellow business leaders to share their best crisis management tips for the MyCorporation blog. For her point, Monica offered some simple, yet profound advice: just be kind.

MyCorporation is a leading provider of online document filing services for clients who wish to form a corporation or limited liability company. For more than twenty years, MyCorporation has helped small business clients and real estate investors incorporate their businesses in a reliable and affordable manner.

The COVID-19 crisis impacts every business in ways both seen and unseen. Keeping customers happy throughout the situation is a challenge, but being a friend can make a huge difference.

“Personally, I’ve found that the current pandemic has allowed me to connect deeply with customers and colleagues,” Monica explains. “There is a sense of shared experience and camaraderie as we all deal with the unknown. I’ve seen how the uncertainty of the situation has given us the chance to communicate with honesty and empathy. I believe that the COVID-19 crisis has taught us to cherish the people in our lives. It is a reminder to prioritize personal wellbeing and healthy habits.”

If your customers are well-cared-for, it will make a huge difference in the long run. They will feel that you have their best interests at heart. Remember: a happy healthy customer is a loyal one!