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Chargebacks911® COO Comments on Remote Work Challenges

Monica Eaton-Cardone Feature on the Mercer Mettl Blog

Chargebacks911 COO Monica Eaton-Cardone is a widely-renowned expert in business leadership, and in helping other businesses achieve greater profitability. As such, she was asked to contribute to a recent post on the Mercer Mettl blog, offering insight on the challenges of remote work amid COVID-19 concerns.

Mercer Mettl works to help organizations build winning teams through improved talent acquisition and development. Their research-backed assessments, efficient cloud platform, and in-depth analytics help deliver transformative results for their clients. As such, their blog is a leading resource in the fields of HR and talent management.

Adjusting to disruptive change is never easy. That said, the COVD-19 crisis introduces novel challenges that no business could have been fully prepared to meet. Although we function as a team, no two individuals have the exact same response to any given situation.

“One of the biggest challenges to leading a remote team is adjusting to a new rhythm of life outside the office,” Monica explains. “I’ve had some employees thrive with minimal supervision, while others have needed extra support.”

Adapting to the individual needs of employees and their families isn’t easy. However, employers need to embrace this challenge if they hope to thrive in the post-COVID environment.

“It’s important for leaders to take the time and learn the individual preferences of team members…During this uncertain and constantly fluctuating situation, you will need to be flexible in the way you communicate and convey information, as well as how you measure employee work performance.”