How the Credit Card Transaction Process Works for Merchants
For consumers, making a credit card purchase seems like a pretty simple exercise. Behind the scenes, though, the credit card transaction process is far more complex than it looks at first glance.
Customer Received a Credit Card Decline Code? Here’s How to Recover the Sale
It may have happened to you before: you’re at the store, you have a cart full of items, but when you dip your card into the terminal to pay,
More and More Streamers Suffer from Twitch Chargebacks Each Year
Livestreaming is, of course, already a major market, with Twitch.tv and other global platforms expected to generate $125 billion annually by 2021. The meteoric rise of the livestream has a downside,
Why Customer Blacklists Aren’t the Most Effective Way to Fight Fraud
“Blacklist”: the very term sounds ominous, but it refers to a common tool that many merchants use to prevent fraud. In theory, banning sales to a list of accounts you believe to be invalid should lower the risk of fraudulent transactions.
Are There Consequences for Filing False Chargebacks?
When cardholders fall victim to fraud or abuse, they can turn to the chargeback process to recover their funds. But what happens when consumers start abusing the system by filing false credit card dispute claims?
What is the Visa Fraud Monitoring Program & How Can You Avoid It?
As the name implies, the Visa Fraud Monitoring Program (or VFMP) is an initiative administered by Visa. The program’s aim is to help merchants manage their criminal fraud risk and,
Can In-House Fraud Management Be as Effective as Outsourcing?
Fraud management—the process of identifying, fighting, and preventing fraudulent transactions—is an unfortunate necessity. When instances of fraud start increasing, you may be tempted to panic.
Pain Points in the Customer Experience Lead to Lost Revenue
There are helpful fraud barriers, and then there are unnecessary roadblocks that frustrate customers and lead to cart abandonment, returns, and chargebacks. Learning to differentiate between the two is a key skill for merchants.
Even With a Shorter Season, Consumers Spend More Than Ever Online
In a typical year, there’s nearly five weeks between Thanksgiving—the unofficial kickoff of the holiday shopping season—and Christmas. This year, though, Thanksgiving didn’t roll around until the very end of November,
Can Your Chargeback Manager Handle Chargebacks on Their Own?
A chargeback manager serves to oversee the day-to-day operations of your chargeback analysts. For instance, if your fraud prevention team also handles your chargeback disputes,