Monica Eaton Says Empathy is the Key to Thriving Through the Pandemic
Chargebacks911 COO Monica Eaton joined dozens of global business leaders to offer their number one lessons to learn from the COVID-19 crisis as part of a new feature for CarolRoth.com.
Carol Roth is a national media personality, investor, business advisor, and New York Times-bestselling author. Her personal site is a widely-read resource for new and experienced entrepreneurs, offering incredible insights from Roth, as well as a roster of leading business experts.
With the COVID-19 crisis still ongoing, it can be hard for businesses to navigate the terrain. In response, the editors at Carol Roth’s site asked business leaders to share what they believe is the most important lesson to take away from this situation.
“Throughout the COVID-19 pandemic, one of the most important lessons we’ve learned as a company is that every team member needs to feel valued and supported,” Monica explains. “When times get tough, we’re reminded that we’re all human, and how we treat one another matters.”
Employees need to feel supported throughout the crisis. If they suspect that the company doesn’t prioritize their physical and mental wellbeing, this will have lasting negative ramifications for the business.
“It’s important that we always show empathy and understanding, and take the initiative to start challenging conversations regarding mental health to promote growth and unity.”
