Chargebacks911 was recently referenced by Amadeus executive Tania Platt regarding the role of automation in the prevention of travel chargebacks. Platt warns travel firms must respond to the rising levels of card refunds from customers who are using consumer technology to make the process easier.
Travolution was founded in 2004 when Travel Weekly recognized the need to serve the fast-growing and dynamic online and travel technology sectors with a standalone brand. The first B2B media title of its kind in the world, Travolution pioneered coverage of the sector and rapidly gained a dedicated following within challenger brands and established firms facing the challenge of a paradigm shift in the industry.
Amadeus recently partnered with Chargebacks911 to offer airlines a fully outsourced resource to better manage chargebacks at scale. This is a unique proposition, as Amadeus can access real-time booking data. When an airline receives a chargeback, Amadeus will automatically retrieve the relevant travel and payment information to prepare an automated response to most chargebacks.
Essentially automating this process reduces the time and costs associated with manually processing these claims. In turn, this frees up staff and increases productivity in other vital business functions.
When asked for her thoughts on the topic, Chargebacks911 Founder Monica Eaton shared Platt’s optimism for automation. “It is impossible for companies to assign staff to check every order or dispute every chargeback claim, so automation must do the heavy lifting,” Monica said.
“The great thing about using AI in your business is that you can tie it into other systems easier than manual entries from humans. This communication between different systems is already used in major companies and more forward-looking smaller companies and could become a standard across all companies.”