Key Takeaways:
Why disputes and downtime can quietly erase 3–5% of restaurant revenue
The hidden risks of relying on delivery aggregators and “black box” dashboards
How restaurants can win more disputes and reclaim lost revenue
Proven strategies to reduce “item not received” claims
The role of automation in leveling the playing field for small operators
Why restaurants must modernize their processes to remain profitable in a digital-first market
Meet Our Speakers:
Priyam Saraswat
Co-Founder & CEO,
Voosh
Justin Clements
Director of PR & Media Relations,
Chargebacks911
Episode Summary:
Third-party delivery is no longer optional—customers expect it. But while these platforms expand reach, they also eat into profits, making it harder for restaurants to stay afloat. From disputes that restaurants rarely win, to revenue lost in downtime and reconciliation errors, Priyam shares firsthand insights from working with major chains and independent operators alike. He explains why disputes aren’t just a cost of doing business, and how automation and smarter processes can turn them into a profit opportunity.
If you’re a restaurant operator struggling with shrinking margins on third-party platforms, this conversation delivers the tools and strategies you need to take back control.
