We’ve have been named finalists in two categories at the 2026 eCommerce Awards: Best eCommerce Payment Solution and Most Innovative Use of AI in Optimisation. Both nominations recognize the impact and innovation of our Unified Dispute Management System (UDMS), a next-generation platform designed to transform the way merchants and financial institutions manage disputes, fraud, and payment operations.
The eCommerce Awards celebrate excellence across the digital commerce ecosystem, recognizing organizations that are driving meaningful advancements in technology, customer experience, and operational performance. The Best eCommerce Payment Solution category honors solutions that improve payment efficiency and outcomes for merchants, while Most Innovative Use of AI in Optimisation recognizes organizations leveraging artificial intelligence to deliver measurable business improvements and enhanced decision-making.
“We’re honored to be recognized in two categories at this year’s eCommerce Awards,” said Monica Eaton, Founder and CEO of Chargebacks911. “These nominations reflect our commitment to helping businesses navigate increasingly complex payment environments through intelligent automation, actionable insights, and innovative technology.”
Chargebacks911’s Unified Dispute Management System was developed to provide a centralized approach to dispute management, combining AI-powered analytics, workflow automation, and unified data intelligence within a single platform. By streamlining operations and providing greater visibility into the dispute lifecycle, UDMS helps organizations reduce operational costs, improve outcomes, and make more informed decisions across their payments ecosystem.
“As commerce continues to evolve, businesses need solutions that can adapt quickly and deliver meaningful results,” Monica added. “Being recognized for both payment innovation and AI-driven optimization reinforces the value of our approach, and we’re excited to continue advancing technology that helps our clients operate more efficiently and confidently.”
Click here to learn more about the eCommerce Awards and to see a list of finalists.
