Chargebacks911 was recently featured in Finopotamus in an article warning retailers that the end of Cyber Week doesn’t mean the end of risk, especially when it comes to post-purchase disputes and friendly fraud that can erode holiday revenue long after the sales rush has passed.
Finopotamus is a respected online media outlet that covers retail, payments, ecommerce, and financial technology trends. Its articles provide timely insights for merchants, industry professionals, and technology leaders who need to stay ahead of emerging challenges and opportunities in commerce and digital payments.
“Customers are buying quickly and resolving issues even faster,” Chargebacks911 Founder & CEO Monica Eaton says in the piece. “When something feels off, many people tap their banking app before checking their order history or contacting the retailer. Without strong post purchase processes, merchants lose revenue they worked hard to earn.”
The article points out that while holiday sales may be on track to reach strong year-over-year gains, rising adoption of BNPL and mobile shopping also creates complexity for merchants as dispute activity often spikes 45 to 60 days after initial purchases. Friendly fraud—where consumers dispute legitimate charges due to unfamiliar billing descriptors, delayed delivery, or slow refunds—remains a major driver of chargebacks in the post-holiday period. To help retailers mitigate these risks, Chargebacks911 recommends proactive strategies such as clear billing descriptors, proactive shipping updates, transparent refund timelines, real-time dispute alerting, and weekly monitoring of dispute ratios.
“Preparation is the strongest defense,” Monica adds. “Retailers that reinforce their post purchase experience now will safeguard more of their holiday profits and start the new year in a stronger position.”
