Uncovering Fraud’s Blind Spots

The Hidden Risks Lurking Behind ACH, Returns & Synthetic Identities

In a Nutshell

Credit card fraud is just the beginning. ACH fraud, synthetic identity scams, and return abuse are evolving fast—and most merchants aren't ready. In this episode of ChargeForward Conversations, Steve Lenderman, Head of Fraud Prevention at isolved, walks us through the darker corners of modern financial crime and the blind spots that put your business at risk.

If you thought R10 disputes only protected consumers, or that account takeovers were easy to spot, think again. Steve has trained law enforcement, built fraud teams at PayPal and ADP, and even created synthetic identities for white-hat research. This is one episode you can't afford to skip.

Key Takeaways:

Why R10 "chargebacks" via ACH are a growing merchant liability

How synthetic identities are created in under 10 minutes with AI

The link between economic pressure and first-party fraud

Why return fraud is harder to define—and detect—than you think

How fraudsters are scaling attacks using LLMs and automation

The need for new fraud fighters in the next generation

Meet Our Speakers:

Steve Lenderman

Steve Lenderman

Head of Fraud Prevention,
isolved

Jarrod Wright

Jarrod Wright

VP of Marketing,
Chargebacks911

Episode Summary:

The newest wave of fraud isn’t just sophisticated, it’s industrialized. In this wide-ranging conversation, Steve Lenderman explains how fraud tactics are evolving faster than merchant defenses. From ACH vulnerabilities and synthetic identity creation to return abuse and account takeover, the threats are real, and the margin for error is shrinking. If you're in fraud prevention, risk management, or just trying to protect your bottom line, this episode is a must-listen.

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