How does Square handle chargebacks?

Square offers some unique features like Square Seller Protection and their Dispute Resolution portal. They also do not charge any fee for chargebacks, which is standard practice for most acquirers. But generally, the company handles chargebacks like any acquirer would.

Does Square charge a chargeback fee?

No. While most payment processors impose a nonrefundable chargeback fee (ranging somewhere between $10 and $30 per dispute), Square does not assess fees for disputes or chargebacks. Instead, Square charges a slightly higher than average standard processing fee, which is intended to account for any eventualities like this.

Is there seller protection with Square?

Yes and no. The chargeback protection they once offered has been downgraded considerably in recent years. Generally speaking, Square provides their merchants with a guided Dispute Resolution Portal to access and respond to incoming disputes before they become chargebacks. They also use fraud monitoring tools to block or automatically decline risky transactions in advance of processing.

Does Square offer insurance for chargebacks?

Yes and no. Some people think of Square Seller Protection as similar to insurance, but there's a lot of limitations. It doesnât really work like you might expect SquareÂ <a href="https://chargebacks911.com/chargeback-insurance/">chargeback insurance</a>Â would work. Instead of seeking insurance, itâs better to improve your internal best practices to limit disputes, and invest in comprehensive chargeback management when that fails.

Can Square payments be disputed?

Yes, Square payments can be disputed. If a customer was charged for an unauthorized transaction, received defective goods, or received products different from what they ordered, they may initiate a dispute against the merchant.

How do I resolve a Square payment dispute?

To resolve a Square payment dispute, you can log into your Square Dashboard and navigate to the Disputes Dashboard to review disputes received. If the chargeback is valid, you may choose to refund the customer.<br><br>However, if you determine that the chargeback is invalid, youâll have 7 days to gather and submit evidence in line with the chargebackâs reason code. Upon submitting the evidence, the issuer will review it and provide a ruling, usually within 90 days. Square will notify you of the decision and will update the status of the dispute on your Disputes Dashboard.

Does Square protect buyers?

Yes, Square protects buyers by giving them the opportunity to dispute fraudulent charges, along with failed, defective, or incorrect deliveries.

Is Square a high-risk merchant?

No, Square is not a <a class="wpil_keyword_link" href="https://chargebacks911.com/high-risk-merchant-accounts/" title="High-Risk Merchant Account" data-wpil-keyword-link="linked" data-wpil-monitor-id="331">high-risk merchant</a> account provider.

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