The newly-released Cardholder Dispute Index, published by Chargebacks911 in partnership with The Strawhecker Group, was spotlighted in a recent feature with Crowdfund Insider.
Crowdfund Insider is a leading news and information website covering the emerging global disruptive finance industry. This includes investment crowdfunding, blockchain/distributed ledger technology, digital assets, online lending, digital banking, and other forms of fintech. The company provides extensive coverage and industry-leading perspectives from a team of staff writers and leading industry expert contributors from around the world.
As noted in the piece, the report sheds light on crucial trends, behaviors among cardholders. Specifically, how they think about and approach the dispute process.
“For years, we’ve been witnessing a significant rise in chargeback fraud and misuse within the world of payments, with up to 75% of all chargebacks being filed for illegitimate reasons,” Chargebacks911 Director of PR Justin Clements is quoted in the piece. With the release of the CDI, though, this problem can finally be examined from the consumer side of the relationship.
“In this report, we get a glimpse into the mind of the consumer to see what is prompting these invalid disputes so as an industry, we can develop solutions that address the root causes of friendly fraud and not just the symptoms,” Clements adds.
