What is the Mastercom API?

Mastercom API is a real-time "Application Programming Interface" (APII). It enables Mastercard members to interact directly with the Mastercom platform for the entire life-cycle of a dispute.Â Â

Is API integration safe?

Yes, assuming it was properly implemented and all security protocols are intact.

How does Mastercard collaboration work?

Mastercardâs Collaboration works like an early warning system for chargebacks. It sends notifications when a cardholder has disputed a charge. This gives the merchant time to review the claim and resolve it directly, typically through a customer refund.

What was the Mastercard dispute resolution initiative?

The Mastercard Dispute Resolution initiative, or MDR, is an updated chargeback process that Mastercard implemented in 2018. MDR shifted Mastercard to a ârules-basedâ system for chargeback workflow management, making the chargeback process more fair, efficient, and responsive to the demands of contemporary payments.

How much is a Mastercard dispute fee?

Chargeback fees are intended to cover any administrative costs incurred due to the chargeback. Depending on the circumstances, Mastercard chargeback fees can vary anywhere between $5 and $100 per incident. In most cases, these fees are non-refundable and must be paid even if the merchant proves the dispute was invalid.

Author

Louise O'Neill

Louise O’Neill is the Scheme Compliance Manager at Chargebacks911. She brings 15 years of experience in the Chargebacks Department at Royal Bank of Scotland Group to her current position. Louise advises Chargebacks911 leadership to ensure end-to-end card network compliance. She’s also responsible for key integration operations to ensure users can connect to their data via dispute processing platforms.