The newly-released Cardholder Dispute Index, published by Chargebacks911 in partnership with The Strawhecker Group, was spotlighted in a recent feature with The Paypers.
The Paypers is a Netherlands-based leading independent source of news and analysis products for the global fintech, payments, and eCommerce industry. The company’s products are aimed at merchants, payment services providers, processors, financial institutions, fintech companies, and technology vendors. Their focus is on major global trends and developments in digital channels, digital transactions, digital identity, and securing transactions.
The CDI is a groundbreaking study, for which cardholders were asked to provide first-hand impressions of the chargeback process. The article cites several fascinating findings from the study related to payment preferences, banking, and the causes of disputes.
“The study highlights USD 83.5 billion worth of disputed charges in 2023, revealing an average of 5.7 chargebacks per cardholder, each valued at USD 76,” the article notes. “This figure prompts contemplation about the prevalence of fraud, merchant abuse, and evolving consumer behavior impacting the chargeback process.”