Monica Eaton on the Future of Financial CrimeChargebacks911® CEO Interviewed by FinTech Intel

June 17, 2024 | 2 min read

Monica Eaton on the Future of Financial Crime

Chargebacks911 CEO Monica Eaton sat down with reporter Robert Welbourn for an interview to discuss the future of financial crime, and how the fintech industry should respond.

FinTech Intel is a forward thinking provider of market information, news and reports for the expansive and fast growing global fintech industry. Describing themselves as “the publishing and market intelligence platform for global fintech and financial services innovation,” FinTech Intel are also the organizers of The UK FinTech Awards, Europe FinTech Awards, US FinTech Awards, Asia FinTech Awards, and FinTech Awards MENA.

During their conversation, Monica and Robert discussed her background, the founding of Chargebacks911, and where Monica thinks the fintech space is headed in coming years.

“The most important thing is to make sure that we protect our consumers. If they don’t feel secure, they’re not going to transact, and then nobody makes any money,” Monica explains. “However, as fraud continues to evolve, how does a consumer know what data to provide?... That is exactly what we do. We’re masters at taking these very complex data sets and bringing them to life in a simple, standardized structure. We also apply automation to the process; of course, in the chargeback process there’s always going to need to be some element of human input, but we’ve automated a significant amount of the process to resolve disputes efficiently.”

As Robert notes, fraud continues to develop and change. It’ll always require education, tech, and fighting back to curtail this ever-evolving problem.

Read the Article

Like What You're Reading? Join our newsletter and stay up to date on the latest in payments and eCommerce trends.
Newsletter Signup
We’ll run the numbers; You’ll see the savings.
Please share a few details and we'll connect with you!
Over 18,000 companies recovered revenue with products from Chargebacks911
Close Form