Chargebacks Glossary

Welcome to our Chargebacks Glossary! This page is your go-to resource for understanding the terminology used in the chargebacks industry. Whether you're a merchant, financial institution, or consumer, our glossary provides clear definitions of key terms, from "Acquirer" to "Zero Liability Policy."

Soft Decline

A denied authorization attempt. This does not necessarily mean the card is bad, just that it is not authorized for the current purchase. Unlike a hard decline, the merchant may reattempt a transaction following a soft decline, once the conditions that caused the decline are resolved.

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