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Chargebacks 101 Articles

Mastercard SecureCode

Mastercard Identity Check

Mastercard Identity Check Helps…but Only Offers Partial Protection

Online shopping has seen unprecedented growth over the last few years.  So has online fraud. In fact, Mastercard studies show that the global chargeback volume is expected to hit 615 million in 2021.

What is a Provisional Credit

Provisional Credit

What is a Provisional Credit? How Can You Secure a Provisional Credit Reversal?

Ever waited longer than usual for a transaction to be verified, or had to get a transaction reversed? If so, you might have seen provisional credit show up on your statement.

Chargeback halloween

Fraud Frights

13 Spine-Chilling eCommerce Facts to Keep You Up at Night This Halloween

The days are getting shorter, the leaves are changing color, and there’s a distinct crispness in the air. That means Halloween is right around the corner!

Chargeback Fact

Chargeback Facts

Startling Chargeback Facts That Expose the True Threat Posed by Fraud

Most merchants know that chargebacks are bad news. Few can fully understand how dire the threat really is, though.
Chargebacks—also known as customer disputes—are a federally mandated consumer right.

Partial chargeback

Partial Chargebacks

Are Partial Chargebacks Different From Other Disputes?

A partial chargeback (or chargeback partial refund) refers to a chargeback that returns less than the full amount of a disputed transaction. For example, let’s say a cardholder is unhappy with one piece of a larger purchase.

Late Presentment Chargeback

Late Presentment

Why Did I Get a Late Presentment Chargeback?

A late presentment chargeback can throw you for a loop. For one thing, it doesn’t start with a customer dispute. Rather, this type of chargeback comes directly from the issuer,

chargeback vs. refund

Chargeback vs. Refund

Chargeback vs. Refund: Why Merchants Need to Know the Difference

Chargeback vs. refund: they can appear very similar at first glance. However, their respective consequences are worlds apart. Do you know the difference? Do your customers?

chargeback stats

Chargeback Stats

The Chargeback Statistics Every Merchant Should Know

Chargeback stats can be difficult to pin down. Accurate, reliable information on the state of chargebacks is scarce. Plus, any information that’s available can be contradictory, making it hard to get a reliable picture.

Payment Reversal

Payment Reversal

3 Different Types of Payment Reversal: What’s the Difference?

Payment reversals are a fact of life for merchants. Even the most conscientious retailers experience the occasional sale that doesn’t go as planned, with the transaction amount being refunded to the customer.

chargeback definition

Chargeback Definition

Chargeback Definition: What Exactly is a Chargeback?

It’s not hard to come up with a simple chargeback definition: a chargeback is a forced payment reversal carried out at the bank level. There’s a lot of nuance and the gray area between the lines which a simple,

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