Shelley Palmer is the Global Head of Merchant Sales at Chargebacks911. She has over two decades of experience in the payments industry, developing expertise in risk management, fraud prevention, and customer success. Shelley filled a number of influential roles in the payments space before joining our team, including as a manager of scheme fraud risk in the UK and Ireland for Mastercard. She graduated from Teesside University in 1997, having studied applied science and forensic measurement, and wrote her dissertation on card fraud.