Guides and Whitepapers
Free Chargeback Resources:
Guides and Whitepapers for Download
As the industry’s leading risk mitigation provider and well-known innovators in the field, the Chargebacks911 experts endeavor to share our wealth of information with the world. We distill our subject-matter knowledge and hands-on experience into educational reports and reader-friendly guides that help clarify some of the more complex chargeback concepts. Download your free guides now.
Guides
The Geek’s Guide to Chargebacks
The only resource you need to become an expert on chargebacks, customer disputes, and friendly fraud.
Chargeback Rebuttal Letter Template and Checklist
Learn how to create a winning debit or credit card chargeback rebuttal letter. Download our rebuttal letter template and writing checklist today.
50 Insider Tips for Preventing More Chargebacks
In this exclusive guide, we outline the 50 most effective tools and strategies to reduce the overall number of chargebacks you receive.
The Chargeback Holiday Handbook
The ongoing COVID-19 pandemic will have a major impact on holiday sales this year. This detailed guide offers tips for before, during, and after the holidays.
eCommerce, Fraud & Chargebacks in the Age of COVID-19
What short- and long-term risks do you face as a result of this crisis? How can you protect your business and prevent loss? Download our free report today
Whitepapers
Below the Surface: Looking Past Symptoms to Find the True Causes of Chargebacks
Successful chargeback management requires knowing the true sources of each claim. Reason codes are helpful, but seldom fully accurate. Download our guide to learn why sourcing chargebacks is tricky … and what you can do about it.
Mastercard Changes: Navigating the Chargeback Rule Changes in 2019 and Beyond
Like Visa with 2018’s VCR, Mastercard is implementing sweeping changes to its chargeback and dispute systems. Download our guide to learn what changes are coming, and how to prepare.
Beyond VCR: Surveying the Impact of Visa Claims Resolution
We asked a wide range of merchants about the effects they are seeing from Visa's VCR initiative. Download your copy of our report to see what our research uncovered.
PSD2: What It Is, Why It Matters, and What Merchants Need to Know
EU’s revised Payment Services Directive will have repercussions for merchants globally. Download our free report to learn about key elements of this directive.
The State of Chargebacks
This comprehensive analysis details experiences and insights related to fraud and chargeback management in the CNP space.
Fraud and Chargebacks in Travel: Fast-Tracking the Road to Recovery in a Post-Covid Market
This informative new guide from Chargebacks911® offers a real world look at the current state of chargeback management within the travel sector.
