Insights from Chargebacks911® CEO Monica Eaton were cited in a recent feature for Fintech Finance News about the anticipated wave of post-holiday chargebacks sometimes referred to as the “holiday hangover.”
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In the article, Monica points to this regular, recurring pattern observed each year in the first weeks after the holidays. “Retailers, especially those in eCommerce, are celebrating a record-breaking holiday season, but the returns and chargebacks soon to flood in represent a real challenge,” she explains. “With economic pressures still weighing on consumers and word spreading on social media of how to exploit the dispute process, the temptation to misuse chargebacks has grown, and merchants must act quickly to protect their Golden Quarter revenue.”
Monica goes on to explain that an approach that is both proactive and data-driven can “not only recover lost revenue, but also improve long-term decision making and customer satisfaction.”
