Chargebacks911’s new AI Agent Purchase Protection solution was recently featured in Supply & Demand Chain Executive, highlighting the company’s approach to addressing the emerging chargeback risks associated with agentic commerce. The article examines how merchants can protect themselves as consumers increasingly rely on AI agents to search for products, compare options, and complete purchases.
The feature, titled Chargebacks911 Introduces AI Agent Purchase Protection for Merchants, explores the challenges businesses face when AI agents begin making purchases on behalf of consumers. While agentic commerce creates new opportunities for merchants, it also raises questions about transaction authorization and liability when a consumer later disputes a purchase made by an AI agent. Chargebacks911’s new solution is designed to address this exposure by identifying AI agent transactions and providing indemnification against qualifying chargebacks.
“Everyone is telling merchants to be afraid of AI agents but we would rather give them a reason not to be,” said Monica Eaton, Founder and CEO of Chargebacks911. “Agentic commerce should be an opportunity for merchants, not another category of transaction they are expected to accept at their own risk. If the industry believes AI agent purchases create a new chargeback exposure, then merchants need protection that is built for that exposure. That is what we are launching.”
The solution is designed as a bolt-on capability that works alongside merchants’ existing fraud prevention technology and payment infrastructure. It draws on Chargebacks911’s AI technology, behavioral intelligence, and dispute data to identify transactions involving AI agents and determine which qualify for protection. Merchants can add this layer of coverage without replacing their existing fraud systems or rebuilding their checkout processes. As agentic commerce develops, Chargebacks911 aims to help businesses embrace new purchasing models while managing the risks that accompany them.
