Roger Alexander, a key advisor to the Chargebacks911 board, was recently invited to share his thoughts in a new feature for Yahoo Finance.
Yahoo Finance is part of the Yahoo network. It provides financial news, data and commentary including stock quotes, press releases, financial reports, and original content, plus online tools for personal finance management. The site also posts original reporting by their team of staff journalists.
The impact of chargebacks on merchants it well documented. But, did you know that the also carry consequences for financial institutions, too?
“While FIs must address customer needs, the rise in these types of disputes places a considerable burden on their resources, stretching staff and slowing response times,” Roger says in the piece. “As the scale and complexity of chargebacks increase, it’s becoming clear that FIs need more advanced solutions.”
“For FIs, an AI solution can reduce operational burdens, free up human resources for more complex tasks, and provide data-driven insights that inform broader risk management strategies. The overall impact is that financial institutions can maintain better control over chargeback processes, improve their bottom line, and enhance their reputational standing with clients and partners.”
