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Chargeback Specialist

18167 US Highway 19 North, Clearwater, FL
Full-time


Chargebacks911 is a fast-growing financial technology company offering the industry’s most advanced solutions for managing and mitigating payments fraud and risk. Based in Tampa Bay, FL, we employ more than 400 specialists globally who combine human intelligence and investigation with sophisticated data analytics and machine learning technology.

We are currently looking for a talented Chargeback Specialist to join our Fraud Operations team here in Clearwater.

The perfect candidate has worked at an acquiring bank or payments processor and has experience manually processing chargebacks. The ideal candidate will also be familiar with chargeback guidelines, VROL and MastercomPro, and is skilled with tools such as Excel and SQL. This knowledge and experience will be deployed to help work on a variety of projects including:

- Creating reports

- Reviewing and validating data

- Resolving disputes

- Giving insight and logic to our Development team on large scale integrations we have underway

- Participating in ongoing process improvement

- Recognizing and analyzing trends

- Helping to create and shape future fraud mitigation strategies for our chargeback team

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