Chargebacks911® CEO Monica Eaton recently provided expert commentary for Financial IT, sharing critical insights on how travel businesses can protect themselves from the surge in payment disputes that traditionally accompanies peak summer travel season.
Financial IT is a leading publication serving the financial technology sector, providing industry professionals with essential news, analysis, and insights on emerging trends and breakthrough technologies. The outlet works with renowned executives across the financial services industry to deliver reliable intelligence that helps decision-makers navigate the evolving fintech landscape.
“Summer brings immense revenue potential for travel businesses — but it also brings strain, volatility, and a sharp rise in payment disputes,” said Monica Eaton, Founder and CEO of Chargebacks911. “We see an annual pattern where consumer expectations meet stretched resources, and that's when disputes surge — especially with today's increasingly empowered and chargeback-savvy consumer.”
The feature highlights the substantial impact of chargebacks on the travel industry, noting that 46% of travel and hospitality chargebacks are fraudulent and that the average chargeback value in this sector reaches $120; the highest of any industry. With global chargebacks projected to reach $324 million annually by 2028, travel businesses face mounting pressure to implement proactive prevention strategies during peak seasons.
“Overbookings, cancellations, no-shows, and long wait times are all friction points that open the door for chargebacks — whether justified or not,” Eaton added. “The increased use of third-party booking platforms further clouds accountability, often leaving travel merchants footing the bill.”
