Insights from Chargebacks911® CEO Monica Eaton were cited in a recent feature for Fintech Finance News about the anticipated impact of economic headwinds on the eCommerce market.
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“Economic stress often changes consumer behavior,” Monica asserts in the piece. “We’re seeing more cardholders exploit chargebacks not because they didn’t receive the product or service, but because they’re looking for ways to manage financial strain. Unfortunately, it’s the merchant who foots the bill.”
It’s a reasonable theory backed up by recent figures cited in the piece. But, it’s also reflective of an ongoing trend that was already in the works long before the present economic uncertainty.
“Chargebacks are no longer just a cost of doing business—they’re a symptom of deeper financial pressure and evolving fraud,” Monica adds. “But they’re also a threat you can manage—if you have the right systems, tools, and mindset in place.”
