Chargebacks911 was recently cited in The National News in an article discussing the widespread impact of the Amazon Web Services (AWS) outage on October 20. The piece highlights how service disruptions can lead to increased chargebacks, even when fraud is not involved.
The National News is a prominent English-language news outlet based in the United Arab Emirates, covering a wide range of topics including technology, business, and global affairs. The publication is known for its in-depth reporting and analysis on issues affecting the Middle East and beyond.
“When AWS sneezes, half the internet catches the flu,” Chargebacks911 CEO Monica Eaton commented. “Outages like this cause frustrated users, but also trigger a domino effect across payment flows.”
The AWS outage, which lasted for about 15 hours, disrupted several AWS-hosted services and platforms, including critical tech services and consumer applications such as payments. This domino effect led to failed authorizations, duplicate charges, and broken confirmation pages, all of which fueled a wave of disputes that merchants will be addressing for weeks.
“What I expect now is a spike in ‘I never got my service’ or ‘I was charged twice’ claims. Many of those won’t be fraud, just confusion," Monica added. But confusion is the number one driver of chargebacks. If merchants sit back and wait for disputes to roll in, they will bleed revenue unnecessarily.”
