Take the 2026 ‘Merchant Chargeback Survey’ Today!

We're proud to announce the launch of our 2026 Merchant Chargeback Survey!

This annual inquiry asks merchants in a variety of verticals — physical retail, travel, ticketing, digital goods, and more — to share their first-hand experiences. The goal is to develop a better understanding of the current state of friendly fraud, first-party misuse and chargeback management within eCommerce and card-not-present (CNP) transactions.

Insights from the Merchant Chargeback Survey are used to produce the annual Chargeback Field Report. Our report drew on input from hundreds of respondents, from small businesses to enterprise merchants.

Last year’s report produced some fascinating insights; for instance, the fact that merchants felt that chargeback abuse was a greater threat than refund abuse by a two-to-one margin. Or, that a third of respondents said they did not know how their billing descriptor appears on customer billing statements, while a similar number of cardholders surveyed said they often found statement billing descriptors confusing or unrecognizable, making chargebacks an inevitability.

What will this year’s report show? The only way to find out is to get first-hand input from merchants like you! If you have ten minutes to spare, click below and make your voice heard!