Chargebacks911® COO Says Communication and Confidence are Key
Monica Eaton discusses the essentials of business continuity planning in the wake of the COVID-19 crisis with a new feature for the Beekeeper Blog.
Beekeeper is a marketplace leader in enabling workforce collaboration and communication. The company aims to “help geographically-distributed workforces and non-desk employees feel as if they were sitting right next to each other” with their suite of solutions for remote teams.
It’s difficult to wrap one’s head around the difficulties imposed on businesses by the COVID-19 crisis. We’re in uncharted territory; that said, an effective, comprehensive, and adaptable continuity plan can offer merchants a lifeline. In the post, Monica discusses some of the key components that make a continuity plan work.
“The top priority of any business continuity plan should be to ensure employee health and safety and to continue to provide exemplary service to customers,” Monica says. “The hard work, however, first begins internally.”
Ensuring employee safety, maintaining communication, and enabling efficient remote work are all important points to consider. Crises are dynamic; as a result, your plans need to be able to adapt and respond to the contours of the situation.
“In the age of COVID-19, your employees should be equipped with all the necessary tools to make the transition to remote work as seamless as possible. This includes distributing laptops, if needed, and enabling Virtual Private Networks to coordinate remote access across secure devices.”
