Monica Eaton Discusses Supply Chain Woes in The Retailer

Chargebacks911® COO Comments on Continued Problems for Businesses

Monica Eaton, Co-Founder and COO of Chargebacks911®, recently contributed her thoughts about lingering supply chain issues to the Spring 2022 issue of The Retailer.

The Retailer, an imprint of the British Retail Consortium (BRC), is an in-house quarterly online magazine. Their focus is on providing thought-leading insights from BRC experts and associate members.

In the article, Monica warns that continued shipping problems combined with rising fuel prices mean slower deliveries. This will, in turn, lead to a surge in chargeback claims.

“Both the COVID-19 pandemic and the current rise in fuel prices caused by the war in Ukraine are causing the gears of international logistics to slow down, and while they’re far from grinding to a halt, everyone from individual consumers to businesses are seeing the effects,” Monica says. “Supermarket shelves that are partially empty, sudden shortages of specific goods (such as wheat), and increased prices for fuel, microchips, and second-hand cars.”

Of course, where money and goods fail to move at expected speeds, chargebacks are sure to follow. It’s easier than ever to dispute charges, which Monica suggests will aggravate these problems.

“This in turn has led to an increase in illegitimate chargeback claims, in which, for example, a customer receives a delivery but initiates a chargeback anyway in order to get their money back,” she says.

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