Are International and Domestic Chargebacks Different?
Is There a Difference Between International and Domestic Chargebacks?
Sometimes, it feels like chargeback terminology is unnecessarily complicated. For example, what is the difference between a domestic chargeback and an international chargeback?
What is the Difference Between International and Domestic Chargebacks?
A domestic chargeback applies to a transaction dispute which involves a merchant, an acquirer and a cardholder all located in the same country. This is in contrast to an international chargeback, in which the cardholder’s address is in a different country from the merchant or acquirer.
Studies suggest that international orders, on average, are more than three times more likely to be fraudulent than domestic orders. For example, according to Internet Retailer, Indonesia leads the world in ecommerce fraud, with as many as 35% of all transactions from Indonesia identified as probable fraud. Venezuela comes in at a close second, followed by South Africa in third place.
It’s helpful for merchants to understand which parts of the world tend to pose the greatest fraud risk, then act accordingly when it comes to accepting orders from those locales. This is especially true following the EMV liability shift in the US late last year, which has already begun to push the fraud burden increasingly onto card-not-present merchants.
How Geography Affects Chargeback Thresholds
Previously, merchants who accepted international transactions were allowed a bit of grace because of the elevated risk associated with overseas shoppers.
|Global Monitoring Program||U.S. Monitoring Program|
|200 international chargebacks per month||100 domestic chargebacks per month|
|2% chargeback-to-transaction ratio||1% chargeback-to-transaction ratio|
However, Visa chargeback thresholds recently changed, and three monitoring programs were merged into one. For the sake of streamlining the acquirers’ responsibilities, all chargebacks are now considered equal—regardless of their origin.
Download Our Step-by-Step Guide
35 Simple Steps to Preventing More Chargebacks
Download our FREE guide that outlines 35 effective chargeback prevention techniques. Learn insider secrets that will reduce your risk of chargebacks, increase your profits and ensure your business's longevity.DOWNLOAD FOR FREE
These new chargeback monitoring regulations have impacted merchants’ international ties and the emphasis they place on certain management responsibilities.
Struggling with Domestic Chargebacks?
Concerned that your domestic chargebacks might land you in hot water? Fortunately, there is a solution.
Chargebacks911™ provides the industry’s leading chargeback management solutions. We help merchants manage both sides of the chargeback issue: prevention and representment. If you’d like to learn more about our comprehensive services, contact us today.
We’ll provide a free, no-obligation ROI analysis, showing you exactly how much you’ll earn. You have nothing to lose!
Prevent Chargebacks. Fight Fraud. Recover Revenue.
Find out how much more you can earn by preventing and disputing chargebacks.