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Lengthy Cardholder Time Limits Result In Delayed Chargebacks For Merchants

One of the many challenges of chargeback management is unexpected transaction disputes that catch the merchant off guard. These chargebacks often come as a surprise because extended cardholder filing deadlines result in delayed chargebacks for merchants.

What are the Most Common Reasons Cardholders File Chargebacks?

Many merchants accept chargebacks as simply a cost of doing business. Without a clear understanding of what transaction disputes are and the reasons cardholders file chargebacks,

How Copy Requests and Retrieval Requests Impact Chargebacks

Chargeback terminology is often confusing, especially when the nomenclature differs from one network to another. Copy requests and retrieval requests are two such examples.

What are Copy Requests and Retrieval Requests?

Revised MasterCard Reason Codes Took Effect May 2016

Each chargeback is accompanied by a reason code, assigned by the issuer, which explains the supposed motivation for the dispute. Card networks have their own unique list of reason codes,

Who is Involved in the Chargeback Process?

The chargeback process is complex; it involves several different people and institutions. Once you master the basics, however, it isn’t too difficult to understand how a dispute progresses from one entity to another.

Avoid Chargebacks Caused by Processing Errors

In the world of chargebacks, merchants can sometimes be their own worst enemy. While some chargebacks are an unavoidable part of doing business, others are filed as a result of a merchant’s mistake.

Writing an eCommerce Return Policy That Decreases Chargebacks

Return policies, believe it or not, have the potential to drive up a merchant's chargeback rate. If, for example, a return policy makes it easier for cardholders to file a chargeback than secure a direct refund,

Why Did I Get a Late Presentment Chargeback?

Chargebacks can be filed against merchants for a wide variety of reasons. Unfortunately, a common cause of chargebacks is merchant error. The late presentment chargeback is a perfect example.

Verified by Visa Only Offers Partial Protection from Chargebacks

As fraudulent activity becomes more commonplace, credit card networks and merchants alike are seeking new ways to reduce the number of unauthorized transactions being processed.

Chargeback Reason Code 86: Paid by Other Means

Mistakes and misunderstandings happen all the time--in all areas of our lives--and there are usually consequences. Business is no exception: When it comes to credit card payments,